DYLAN SKOV
Inver Grove Heights,MN
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
11
11
years of professional experience
Work History
System Specialist I
Isanti County Government Center
Cambridge, MN
07.2024 - Current
- Administering and maintaining RSA SecurID Authentication Manager environments.
- Provisioning, assigning, activating, and replacing hardware and software RSA tokens.
- Managing multi-factor authentication (MFA) for employees, contractors, and vendors.
- Creating, modifying, and disabling user accounts based on organizational policies.
- Troubleshooting authentication issues, token synchronization problems, and login failures.
- Deploy and install new desktop and laptop computers for end users.
Replace outdated computer equipment as part of hardware refresh projects. - Configure Windows operating systems, software applications, and security settings.
- Transfer user data, files, profiles, and settings from old devices to new systems.
- Install and configure printers, monitors, docking stations, and other peripherals.
- Join computers to company domains and configure user accounts.
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Managed routine maintenance tasks, such as updating software, patching security holes, and replacing outdated hardware components.
- Supported approximately 450 computers.
Key Holder
MGM Eagan
Eagan, MN
10.2023 - 11.2025
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Opening and closing the store, including unlocking/locking doors, disarming/arming security systems, and completing opening or closing checklists.
- Handling cash, including counting tills, preparing bank deposits, and balancing registers.
- Receiving deliveries, checking invoices, and organizing stock in the back room.
- Trained new staff on customer service protocols and store operations.
IT Technician
City Of Brooklyn Center
Brooklyn Center, MN
05.2023 - 06.2023
- Developed documentation for IT procedures, improving knowledge sharing within the department.
- Performing routine system updates, software installations, and security patches. Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Setting up new employee workstations, user accounts, email, and system access.
- Diagnosing and resolving computer, internet, and connectivity problems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
System Specialist
LOGIS
Golden Valley, MN
01.2017 - 12.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Activated accounts for clients interested in new services.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Provided basic end-user troubleshooting and desktop support.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patiently walked individuals through basic troubleshooting tasks.
- Installing, configuring, and maintaining VoIP/IP telephony systems
- Collaborated with cross-functional teams to develop and maintain system documentation.
- Trained staff on new software tools, improving user proficiency and adoption rates.
- Conducted regular system audits to ensure compliance with industry standards and regulations.
- Provisioning user accounts, phone extensions, voicemail, and call routing.
- Supported roughly 2530 cities within the consortium.
- Handles close to 50 Help Desk Tickets a week.
Manager
MGM Wine & Spirits
Rosemount, MN
01.2016 - 01.2017
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Cashier
MGM Wine And Spirts
Rosemount, MN
04.2015 - 01.2016
- Helping customers locate and purchase items
- Carry out product for customers.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Created price tags and merchandise signs.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Applied Science - Networking Administration
Dakota County Technical College
Rosemount, Minnesota2016
High School Diploma - General Education
Simley High School
Inver Grove Heights, Minnesota2010
Skills
- Hardware troubleshooting
- Application support
- Incident management
- Mobile device management
- Network administration
- Information security
- Teamwork and collaboration
- Time management
References
Jude Giron
Direcrt Supervisor at Time of Employment
LOGIS
612-308-0458
Jude.Grion@gmail.com
Direct Supervisor during employment with the LOGIS Organization. Lead the team in the day to day operations and troubleshooting with Service Desk Team
Patty Hartwig
Client Services Group Supervisor
LOGIS
763-543-2623
PHartwing@logis.org
Worked with Patty and her staff to troubleshoot security specifics with results of helping membership be compliant with security standards.
Pam Kummer
Application Support Supervisor Utility Billing
LOGIS
763-543-2645
PKummer@logis.org
Worked with Pam and her staff to troubleshoot application specifics with results of helping membership complete intended tasks.
Timeline
System Specialist I
Isanti County Government Center
07.2024 - Current
Key Holder
MGM Eagan
10.2023 - 11.2025
IT Technician
City Of Brooklyn Center
05.2023 - 06.2023
System Specialist
LOGIS
01.2017 - 12.2022
Manager
MGM Wine & Spirits
01.2016 - 01.2017
Cashier
MGM Wine And Spirts
04.2015 - 01.2016
High School Diploma - General Education
Simley High School
Associate of Applied Science - Networking Administration
Dakota County Technical College