Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Dylan Smith

Lake City,AR

Summary

I have been enlisted in the Arkansas Army National Guard for 10 years as a Computer/Detection System Repairer, where I have worked on a variety of equipment, including radios, computers, satellite and microwave systems, switches, and routers. For the past two years, I have served as a Platoon Sergeant, overseeing and leading my team.

In addition to my military experience, I have been employed at Motorola Solutions as a Field Service Technician since June 2022. Over the last eight months, I have led the Preventive Maintenance (PM) program for the state of Arkansas.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Technician

Motorola Solution
06.2022 - Current
  • Resolving customer concers with dispatch equipment and OP positions
  • Trouble shoot microwave systems and system failures to quickly recover customer systems.
  • Preventitive maintenance inspections at tower sites to maintain a current baseline

94F40 Electronic Maintenance Supervisor

Arkansas Army National Guard
Mountain Home, AR
01.2014 - Current
  • Identified opportunities for process improvement through data analysis of repair trends.
  • Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
  • Maintained accurate records of all maintenance activities performed.
  • Analyzed current procedures used by technicians during repairs and installations, making recommendations for improvements where applicable.
  • Maintained records of repairs and parts inventory usage to optimize future planning efforts.

Education

BBA - Computer Engineering

Grantham University
Little Rock, AR

Skills

  • Business management
  • Outstanding customer service
  • Team collaboration
  • Issue diagnosis and resolution
  • Wiring and soldering
  • Electronic troubleshooting
  • Attention to detail

References

  • Greg Eastwood Field tech Motorola Solutions Cell: 479-899-2151
  • Jeramy Ransom Implementation Manager Cell: 479-462-7925
  • Mitch Jackson Field Service Tech Cell: 501-209-5832

Certification

  • Network+ - Comptia 2/09/2023
  • Security+ - Comptia 8/09/2024
  • Part 107 Pilot License #4817396 04/10/2023

Timeline

Field Service Technician

Motorola Solution
06.2022 - Current

94F40 Electronic Maintenance Supervisor

Arkansas Army National Guard
01.2014 - Current

BBA - Computer Engineering

Grantham University

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