Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Springer

Holly,MI

Summary

Dynamic professional with proven expertise in customer service and cash handling, honed at The UPS Store. Excelled in complaint resolution and fostering positive customer relationships, significantly enhancing customer satisfaction. Skilled in collaborating with teams to surpass goals, demonstrating exceptional conflict resolution and communication abilities.

Overview

3
3
years of professional experience

Work History

Team Member

The UPS Store
Grand Blanc, MI
08.2023 - Current
  • Handled customer phone calls regarding product and service questions.
  • Worked with team to meet daily targets.
  • Consistently maintained organized work area through shift.
  • Enhanced shelf arrangement to maintain consistent stock levels.
  • Ensured a pleasant first impression by greeting customers cheerfully.
  • Managed customer complaints promptly while maintaining a professional demeanor.
  • Addressed customer needs quickly and effectively.
  • Operated cash registers to process payments from customers.

Team Member

Meals on Wheels
Fenton, MI
04.2022 - 09.2023
  • Collaborated with team members to achieve daily goals.
  • Monitored expiration dates on food items for freshness assurance.
  • Developed positive customer relationships through friendly greeting and excellent service.

Education

Grand Blanc High School
Grand Blanc, MI
05-2026

University of Michigan, Flint
Flint, MI

Skills

  • Complaint resolution
  • Conflict resolution
  • Complex Problem-solving
  • Customer service
  • Hospitality and accommodation
  • Following instructions
  • Quality assurance
  • Cash handling
  • Clear communication
  • Verbal and written communication

Timeline

Team Member

The UPS Store
08.2023 - Current

Team Member

Meals on Wheels
04.2022 - 09.2023

Grand Blanc High School

University of Michigan, Flint

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Dylan Springer