DYLAN STRICK
Leavenworth,KS
Summary
Data center / Facilities Engineer and IT support specialist with 7+ years of experience in areas of new office setups and build outs, Training, project management, on-site and call center support. Skilled in solving nationwide and global technology issues.
Overview
10
10
years of professional experience
Work History
IT Support Specialist
Foley Equipment
09.2022 - 04.2024
- Web, email, and phone ticket support
- Traveling if necessary for on site support for multiple offices
- User setup
- Printer support
- Email management including on-prem and exchange
- Zoom setup and administration
- A/V Setup and project management
Desktop Support / Data Center & Facilities Enginee
StoneX
12.2019 - 01.2022
- AD Support and management
- SCCM for deploying programs and managing PCs
- Azure experience for MFA and user management
- Printer support
- Print server support and migrations
- Balancing between escalated tickets, projects, and user setups
- Handle escalations from networking and work with data centers for implementations and decommissions of server, both on site and remotely
- Worked with a team on office build outs including A/V, HVAC, Networking equipment, Electrical
- Establish and maintain vendor relations for facilities maintenance and upkeep on a global scale
- Experience in Fresh Service, Service Now, Jira, and Atlassian Agile project management
L2 Technician
Ispn
04.2018 - 12.2019
- Handle calls as well as call backs from voicemail
- Yielded between 60 to 80 calls daily
- Proficient in troubleshooting dial-up to fiber
- Email support including access, password changes, and spam filtering
- Customer service for TV and internet including disconnects, billing, and troubleshooting
- Training level 1 technicians and reviewing calls for quality assurance
Tech
Weston Bend Candle Company
07.2014 - 04.2018
- Built, fixed, and supported laptops and desktops
- Network setup
- POS system support and management
Education
No Degree - I.T. Networkiong
Johnson County Community College
Overland Park, KSHigh School Diploma -
Lansing High School 9-12
Lansing, KS05.2015
Skills
- Leadership abilities and training experience
- Strong verbal and written communication skills
- Group, individual, and online instruction and management
- Ability to work efficiently and properly manage time to complete projects in a timely manner
- Fast learner
- Excellent customer skills as well as patience and understanding
- Ability to quickly assess situations and come up with solutions
- Excellent customer service skills
- Experience in Windows, MAC, iOS, and Android
- Azure, Exchange, AirWatch, ConnectWise, Jira, Agile, SCCM, Active Directory, PaperCut Experience
- ITIL Certified
Additional Information
I am ITIL Certified as well as working at home to get my Cisco certifications as well as CompTIA certifications, I have a server rack setup for modules and have the ability to work both physical side as well as CLI.
References
- Tony La Valley, Data Center/Facilities Manager, Tony.lavalley@stonex.com, (31) 289-82337
- Jesse Cantu, It Support Specialist 2, (816) 284-8006
- Jeremy Joiner, Technical Support Specialist II, (913) 980-7551
Timeline
IT Support Specialist
Foley Equipment
09.2022 - 04.2024
Desktop Support / Data Center & Facilities Enginee
StoneX
12.2019 - 01.2022
L2 Technician
Ispn
04.2018 - 12.2019
Tech
Weston Bend Candle Company
07.2014 - 04.2018
No Degree - I.T. Networkiong
Johnson County Community College
High School Diploma -
Lansing High School 9-12
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