Dylan Suggs
Rockville,MD
Summary
Skilled credentialing specialist with a strong background in information security, hospitality, and customer service. Problem solver, able to adapt and thrive in fast-paced environments, while ensuring data accuracy and compliance. Expert in coordinating complex projects and managing sensitive information with confidentiality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Badging & Credentialing Specialist
Protection Strategies Incorporated
Rocvkille, MD
12.2023 - Current
- Performed fingerprinting and photo services for new hires, background checks, and other purposes.
- Managed PIV/ALT mailings, including sorting mail, and preparing packages for shipping via UPS.
- Coordinated with regional sites to schedule and troubleshoot badging appointments, ensuring efficient operations.
- Update employee accounts for onboarding, offboarding, and status changes, while ensuring data accuracy and compliance.
- Monitored email queues in multiple inboxes and responded quickly to customer requests while documenting each interaction and all incoming emails for future reference purposes.
PIV Specialist/Administrative Assistant
One Federal Solution
Washington, DC
08.2022 - 08.2023
- Provide daily administrative support for Personnel Security team.
- Provide credential administration and support to identity and access management ICAM operations.
- Enroll, issue, and activate numerous types of identification cards while maintaining strict confidentiality and data security when handling sensitive client information.
- Followed protocols and guidelines for all badging actions according to NIST FIPS 140-2 & 140-3 regarding government ID and valid photo requirements.
Retail Associate
Smithsonian National African Art Museum
Washington, DC
09.2021 - 04.2023
- Processed payments and handled exchanges, returns, and refunds according to company policy.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained knowledge of sales and promotions, return policies, and security practices.
Retail Associate
National Archives
Washington, DC
05.2019 - 06.2020
- Provided information about the Smithsonian, entertainment options, and rules and regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- I approached customers and engaged in conversation regarding merchandise and the museum store through the use of effective interpersonal and people skills.
- Assisted customers with product selection and provided knowledgeable recommendations based on the history of the item.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD05.2019
Skills
- Credentialing and access management
- Training and mentoring
- Information security compliance
- Data management and reporting
Certification
- Excellent interpersonal and communication skills, and a demonstrated willingness to work in a team with diverse colleagues.
- Proven ability to quickly and accurately learn various forms of technology and software.
- Ability to obtain and maintain a security clearance at any level.
Timeline
Badging & Credentialing Specialist
Protection Strategies Incorporated
12.2023 - Current
PIV Specialist/Administrative Assistant
One Federal Solution
08.2022 - 08.2023
Retail Associate
Smithsonian National African Art Museum
09.2021 - 04.2023
Retail Associate
National Archives
05.2019 - 06.2020
High School Diploma -
Potomac High School