DYLAN SULLIVAN
SAN FRANCISCO,CA
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager / Lead Server
Teakwood
San Francisco, CA
08.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Lead Server
Magnolia Brewing
San Francisco, CA
05.2021 - 08.2023
- Work in fast paced brewery/ restaurant environment bartending and having knowledge on craft beers.
- Perform managerial work by creating schedules, submitting wine and beer orders, taking inventory, and managing team performance.
- Help with guest questions and issues, coordinating large parties and events, selling merchandise, etc.
Research Assistant Intern
UCSF
San Francisco, CA
01.2021 - 06.2021
- Research sleep deprivation and its effect on social rejection
- Research Covid-19 and the effectiveness of the vaccination in patients over 50.
- Work closely with doctors on multiple studies
- Work with participants/patients and help them feel comfortable during the study
- Help schedule appointments for blood draws with participants/patients
Server
Dela Rosa
San Francisco, CA
12.2017 - 03.2020
- Proficiency working in fast paced, high-volume restaurant
- Ability to remember key ingredients and specific allergies on every dish
- Knowledgeable on liquors, cocktails, and wine
Education
Some College (No Degree) - Business Administration
City College of San Francisco
San Francisco, CAHigh School Diploma -
Clovis West High School
Fresno, CA2012
Skills
- Menu Knowledge
- Cash Handling
- Seating Assignment Preparation
- High-Volume Dining
- Positive and Friendly Attitude
- Staff Supervision
- Event Setup
Certification
- ServeSafe
- TIPS - Alcohol Training
- Sexual Harassment Training
Timeline
Assistant General Manager / Lead Server
Teakwood
08.2023 - Current
Lead Server
Magnolia Brewing
05.2021 - 08.2023
Research Assistant Intern
UCSF
01.2021 - 06.2021
Server
Dela Rosa
12.2017 - 03.2020
Some College (No Degree) - Business Administration
City College of San Francisco
High School Diploma -
Clovis West High School