Kacie Reville
Summary
A dynamic leader in the hospitality sector, I leveraged my problem-solving and team leadership skills at The Waterfall Club to enhance service quality and efficiency. Specializing in high-volume dining and banquet coordination, I successfully implemented strategies that significantly improved customer satisfaction and team performance, showcasing my ability to drive positive change and foster a collaborative work environment. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence. Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence. Professional with strong background in hospitality ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Lead Server/ Restaurant Manager/Event Manager
The Waterfall Club
10.2020 - 10.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively recorded timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Maintained cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed unique events and special promotions to drive sales.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Work well in a team setting, providing support and guidance.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Hostess/Banquet and Restaurant Server
The Chophouse at LaPrade's
05.2020 - 10.2020
- Maintained an organized and clean work area by consistently clearing tables, resetting place settings, and restocking supplies as necessary.
- Expanded beverage knowledge through continuous training on wine pairings, cocktail selections, and proper serving techniques, improving overall guest satisfaction at both banquets and restaurants.
- Skillfully managed high-volume dining periods with effective time management techniques while maintaining positive guest relations.
- Served as an integral part of the restaurant''s success by consistently achieving performance goals and contributing to a positive work environment.
- Streamlined the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.
- Successfully executed large-scale banquet events through meticulous attention to detail and clear communication among team members.
- Contributed to a cohesive team environment by assisting fellow servers with tasks when needed, resulting in smooth operations.
- Received consistent praise from guests on outstanding service quality, enhancing the establishment''s reputation for excellence in hospitality.
- Established rapport with guests through genuine interactions and attentiveness to their needs, creating a memorable dining experience for each patron.
- Supported event planning efforts by attending pre-shift meetings to discuss specific details such as timelines, menu offerings, and guest counts, leading to successful events.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hostess/Gift Shop Attendant
The Dillard House
10.2019 - 09.2020
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Hostess/ Gift Shop Attendant/Banquet and Restaurant Server
Julep Farms
03.2020 - 05.2020
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Busser/Food Runner/ Expo/Hostess
Clarks On Main
06.2017 - 09.2017
- Provided attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to dining room.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Education
High School Diploma -
Rabun County
Tiger, GA03-2020
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- POS system operations
- Organization and Efficiency
- Exceptional communication
- Employee Training and Development
- Responsible and Trustworthy
- Teamwork and Collaboration
- Relationship Building
- Critical Thinking
- High-volume dining
- Cleanliness standards
- Flexible Schedule
- Banquet Coordination
- Staff Supervision
- Resourceful and Reliable
- Food and beverage pairings
- Upselling
- Bar terminology
- Wine service
- Menu knowledge
- Liquor, wine, and food service
Timeline
Lead Server/ Restaurant Manager/Event Manager
The Waterfall Club
10.2020 - 10.2024
Hostess/Banquet and Restaurant Server
The Chophouse at LaPrade's
05.2020 - 10.2020
Hostess/ Gift Shop Attendant/Banquet and Restaurant Server
Julep Farms
03.2020 - 05.2020
Hostess/Gift Shop Attendant
The Dillard House
10.2019 - 09.2020
Busser/Food Runner/ Expo/Hostess
Clarks On Main
06.2017 - 09.2017
High School Diploma -
Rabun County