Dylan Tharp
Naperville,IL
Summary
A driven account manager and business development professional, with proven ability to drive revenue growth by prospecting, courting, and closing new customer deals. Strongly motivated by results-oriented success, consistently display a strong work ethic that inspires others to achieve beyond expectation while meeting and exceeding established quotas and metrics.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Camping World
07.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Food and Beverage Manager
Hard Rock Casino
01.2020 - 12.2022
- Elevate store performance, growing cash flow and customer base to better position franchise for profitable sale
- Oversaw all restaurant operations, implementing process improvements and operating protocols to maximize resource allocation while maintaining an exceptional customer experience.
Business Development Manager
YUBA CITY DODGE
01.2017 - 01.2019
- Generate, qualify, and engaged customer leads, leveraging leads from cold calling, customer referral networks, CRM system information to drive dealership traffic
- Manage two separate teams of up to 7 members, providing regular and extensive training on methods to improve lead generation and appointment setting
- Earned rapid promotion to Business Development Manager from basic floor sales and phone professional in recognition of success in appointment setting and pre-sales support
- Met and exceeded goals of contribution to eight sales per month from appointment setting generating one completed dealership visit per day
- Completed 100+ dials per day, averaging a 3-5% appointment setting success rate
- Evaluated sales team and synergies to match customers with sales team member to improve sales success rates.
Food & Beverage
COLUSA CASINO
01.2014 - 01.2017
- Oversaw day-to-day activities of 60 employees across four individual on-site restaurants, including bartenders, serving staff, cocktail servers and cooks
- Managed daily inventory reconciliations for all food and beverages
- Directed inventory management, driving sufficient supply levels to maintain customer expectations while minimizing food and alcohol costs
- Generate and review regular P&L reports, ensuring operations align with restaurant finances and established budget.
Education
Skills
- Business Development
- Sales Enablement
- Budget Management
- Cold Calling
- Account Management
- CRM
- Prospecting
- Customer Service
- Team Development & Training
- P&L Management
- Sales Operations Management
Keyhighlights
- Exhibit high-level communication skills with ability to articulate service offerings, product features and value, and pricing to a variety of diverse audiences.
- Manage and interpret budgets and a variety of financial forecasting documents, including P&L, to assess financial implications and generate strategies and tactical pivots to improve overall business results.
- Oversee multiple customer accounts, ensuring a high level of customer service and following to encourage initial sale and ongoing loyalty.
- Address incoming customer inquiries, while keeping records of customer interactions, processing customer accounts, and filing documents.
Timeline
Business Development Manager
Camping World
07.2023 - Current
Food and Beverage Manager
Hard Rock Casino
01.2020 - 12.2022
Business Development Manager
YUBA CITY DODGE
01.2017 - 01.2019
Food & Beverage
COLUSA CASINO
01.2014 - 01.2017