Dylan Thomas
North Charleston,SC
Summary
Insurance and business management professional with 30 years experience, skilled in team oversight, community engagement, driving growth in sales, and strengthening community relationships seeks to join CenterWell team in growing Charleston market.
Overview
22
22
years of professional experience
Work History
Independent Insurance Broker
Self, Partnered With Minter Benefit Advisors
Charleston, SC
08.2023 - Current
- Conducted educational events to inform Medicare beneficiaries of their insurance and healthcare options.
- Cultivated relationships with clients, providers, and carriers to enhance retention and satisfaction.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
Field Sales Agent
Humana, Inc.
Charleston, SC
01.2022 - 08.2023
- Delivered presentations to educate clients in the basics of Medicare, and specifically Humana's products and services.
- Developed relationships with clients to enhance customer satisfaction and retention.
- Partnered with CenterWell CEMs and CEPs for community events.
- Traveled within assigned territory for community engagement, and to meet with prospective clients.
Director of Operations
The Sanctuary At Mount Pleasant
Mount Pleasant, SC
04.2013 - 04.2016
- Managed every aspect of daily operations.
- Implemented and enforced policy.
- Initiated and maintained outreach, advertising, web development, and search engine optimization.
- Turned a failing business profitable within the first month of my promotion to director of operations.
- Modernized and improved operational procedures to increase profitability and controlling costs.
- Increased sales exponentially.
Sales Team Leader
SafeVue Autoglass
Denver, CO
11.2011 - 11.2012
- I led the sales team to consistently exceed monthly sales goals. My job consisted nearly entirely of cold calling potential clients throughout the state to educate them on auto insurance laws and the auto glass repair and replacement industry to secure sales for our mobile service.
General Manager
Sportsman's Bar And Casino
Alberton, MT
04.2004 - 05.2007
- Managed all aspects of daily operations of the bar and casino. My job was to turn a profit in a previously unprofitable establishment to make it attractive for a potential buyer and also assist in the transition.
Skills
- Team oversight
- Community outreach
- Client and broker relations
- Problem solving
Timeline
Independent Insurance Broker
Self, Partnered With Minter Benefit Advisors
08.2023 - Current
Field Sales Agent
Humana, Inc.
01.2022 - 08.2023
Director of Operations
The Sanctuary At Mount Pleasant
04.2013 - 04.2016
Sales Team Leader
SafeVue Autoglass
11.2011 - 11.2012
General Manager
Sportsman's Bar And Casino
04.2004 - 05.2007