Dylan Trudeau
Bigelow,AR
Summary
Detail-oriented IT Technical Support Intern at the University of Arkansas Community College, recognized for efficient task completion and a strong commitment to resolving technical issues. Proficient in troubleshooting, device management, and software installation, ensuring minimal downtime and effective user support. Adept in communication and teamwork, thriving in fast-paced environments while delivering high-quality solutions. Aiming to leverage technical skills and enhance user experiences in future IT roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
University of Arkansas Community College
Morrilton, AR
09.2024 - Current
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Installed applications on users' computers according to company standards.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, and printers.
- Created user accounts in active directory as needed by team members or clients.
- Upgraded existing hardware components as per company needs.
- Managed inventory of IT equipment and supplies; reordered when necessary.
- Ensured compliance with security policies regarding data protection and access control.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Maintained positive working relationship with fellow staff and management.
Produce Clerk
Kroger
Conway, AR
05.2016 - 08.2024
- Received and stocked incoming produce shipments.
- Operated material loading machinery to transport heavy items efficiently.
- Conducted condition checks on items before and throughout stocking process.
- Maintained high standards of customer satisfaction through timely greetings and support.
- Collaborated with team members, sharing tasks and supporting department goals.
- Implemented merchandising strategies, creating attractive produce displays to enhance sales.
Education
Associate of Science - Computer And Information Systems
University of Arkansas Community College
Morrilton, AR12-2024
Skills
- Device management
- Verbal and written communication
- Customer service
- Inventory management
- Email account set up
- Installation and repair
- Hardware and software installation and updates
- Computer troubleshooting
Certification
- Comptia A+
References
References available upon request.
Timeline
IT Technical Support Intern
University of Arkansas Community College
09.2024 - Current
Produce Clerk
Kroger
05.2016 - 08.2024
- Comptia A+
Associate of Science - Computer And Information Systems
University of Arkansas Community College
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