Dylan Tuthill
Nanticoke,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. But also organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Red Robin
10.2022 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Used cash registers and credit card machines to cash out customers.
Warehouse Worker
Chewy Warehouse
08.2021 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 100 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Cashier
RailRiders Stadium
03.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Delivery Driver
Slice Of Heaven
05.2018 - 05.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
High School Diploma -
Greater Nanticoke Area Senior High School
Nanticoke, PA06.2021
Skills
- Service Quality
- Multitasking
- Conflict resolution
- Menu knowledge
- Upselling techniques
- Food presentation
- Active listening
- Cross-selling
- Problem-solving
- Physical stamina
- Adaptability
- Interpersonal skills
- Excellent communication
- Memory retention
- Order taking
- Positive attitude
- Attention to detail
- Customer service
Timeline
Restaurant Waiter
Red Robin
10.2022 - Current
Warehouse Worker
Chewy Warehouse
08.2021 - 09.2022
Cashier
RailRiders Stadium
03.2019 - 08.2020
Delivery Driver
Slice Of Heaven
05.2018 - 05.2019
High School Diploma -
Greater Nanticoke Area Senior High School
Similar Profiles
Tauryn CoatsTauryn Coats
Server/Head Learning Coach/Shift Supervisor at Red RobinServer/Head Learning Coach/Shift Supervisor at Red Robin
Ronald BeltonRonald Belton
General Manager at Red RobinGeneral Manager at Red Robin
Chianne WadleyChianne Wadley
Shift Supervisor at Red RobinShift Supervisor at Red Robin