DYLAN VALENTINI
Inver Grove Heights,MN
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving, planning, analytics and reporting. Ready to make an immediate contribution to your organization.
Overview
5
5
years of professional experience
Work History
Major Inside Account Manager
Worldwide Express
Saint Louis Park, MN
01.2025 - Current
- Managed client accounts, ensuring timely communication and service delivery.
- Developed strategic relationships with key stakeholders to enhance customer satisfaction.
- Analyzed account performance through data analytics and reporting metrics to identify growth opportunities and streamline operations.
- Coordinated with logistics teams to optimize shipping solutions for clients' needs.
- Negotiated favorable contract terms with clients, securing long-term business partnerships and maximizing profit margins.
Senior Inside Account Manager
WORLDWIDE EXPRESS
St. Louis Park, MN
12.2023 - 01.2025
- Ran In-person meetings with key members in a multitude of departments within existing accounts to ensure customer satisfaction.
- Managed relationships at all levels of the client’s organization while proactively identifying opportunities for revenue growth and upselling within accounts.
- Delivered tailored solutions and processes that increased efficiency and improved overall workflow within the client’s organization.
- Generated and shared personalized reports to identify trends and inform future strategies.
- Focused on year-over-year customer retention and minimizing account attrition on assigned book of business by proactively meeting customers’ needs and expectations.
Inside Account Manager
WORLDWIDE EXPRESS
St. Louis Park, MN
12.2022 - 12.2023
- Oversaw a book of business with over 200 existing accounts in the SMB sector on a daily basis.
- Maintained up-to-date knowledge of company products, services, pricing policies and procedures.
- Executive level management solutions offered to provide top-of-the-line customer service to clients.
- Worked jointly with the local sales and operations teams to increase market revenue growth through upselling additional lines of business and services.
Account Executive
WORLDWIDE EXPRESS
St. Louis Park, MN
02.2022 - 12.2022
- Actively found impactful solutions for potential clients through cold calling, emailing, and in person stop by’s.
- Utilized CRM software across multiple platforms to create opportunities, sales qualified leads, and input data.
- Prepared compelling proposals that clearly articulate the value proposition and address client needs and requirements.
- Met with key executives and managed the entire sales cycle from initial contact through the close of the deal and activation.
Sales Management Trainee - Internship
ENTERPRISE HOLDINGS
Fargo, ND
05.2021 - 08.2021
- Worked with insurance companies and clients to arrange replacement rental vehicles.
- Generated additional revenue by upselling and marketing protection packages and upgrades.
- Maintained relationships with clientele by emphasizing great customer service.
- Coordinated reservations and arranged fleet deals with other companies.
Education
BS - Management Communication
North Dakota State University
12-2021
Skills
- Strong Work Ethic
- Client relationship management
- Verbal and written communication
- Interpersonal skills
- Analytics and Reporting
- Problem Solving
Timeline
Major Inside Account Manager
Worldwide Express
01.2025 - Current
Senior Inside Account Manager
WORLDWIDE EXPRESS
12.2023 - 01.2025
Inside Account Manager
WORLDWIDE EXPRESS
12.2022 - 12.2023
Account Executive
WORLDWIDE EXPRESS
02.2022 - 12.2022
Sales Management Trainee - Internship
ENTERPRISE HOLDINGS
05.2021 - 08.2021
BS - Management Communication
North Dakota State University