Tammy Shepherd

Inside Sales Support 2014 – 2015

Receptionist 2013-2014

• Investigated and resolved customer inquiries and complaints in timely and empathetic manner
• Expanded customer base by identifying needs, developing solutions and delivering client-centered products
• Increased efficiency by streamlining standard operating procedures (SOPs)
• Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
• Organized company files, creating support system to decrease workload and increase productivity of account managers
• Worked closely with outside sales account representative on targeted accounts
• Delivered exceptional customer service by researching and maintaining extensive knowledge of products and services while creating welcoming environment
• Assisted in assembling product and project quotation
• Monitored security, screening visitors, updating logs and distributing name badges to all visitors
• Assisted visitors, vendors, employees and customers in person and via phone
• Entered and tracked customer's orders and returns through daily communications with vendors
• Assisted in event planning; and assisted sales team in whatever they needed
• Answered multiline phones, directing calls to proper departments
• Processed outgoing mail, including certified mail, mail to be delivered overnight or by courier, and UPS
• Ordered office supplies, keeping area stocked and organized
• Reviewed and reconciled all P-Card transactions.

• Solve problems quickly and in a positive manner.
• Set up and take down of rooms for rentals, classes, and events.
• Opening and closing facility; interacting with users, special interest groups, citizens, recreation staff and participants.
• Answer questions, provide tours to interested parties and respond to needs of visitors.
• Walk through facility frequently to ensure everything is running smoothly. Maintain building appearance.
• Receive comments and complaints from customers, and inform Supervisor of actions taken or situation on-site.
• Responsible for safety and security of the building and all guests while on-site.
• Provide exceptional customer service to guests and co-workers.
• Perform other related duties as assigned.