KYREEM RHONE
Evans,GA
Summary
Dedicated and results-driven customer service professional with over 5 years of experience in hospitality, logistics, and transportation. Proven ability to manage customer relations, sales scheduling, and front-desk operations while quickly mastering new technologies. Recognized for exceptional interpersonal communication skills, team training capabilities, and adept problem-solving in fast-paced environments. Committed to delivering outstanding service and fostering positive client experiences that drive business success.
Overview
5
5
years of professional experience
Work History
Remote Inbound Sales Representative
Comcast
Augusta, GA
11.2024 - Current
- Cultivated relationships with customers to enhance product knowledge and service satisfaction.
- Executed targeted sales strategies to drive revenue growth and meet performance objectives.
- Analyzed customer needs to recommend tailored solutions, improving conversion rates.
- Collaborated with cross-functional teams to streamline processes and enhance customer experience.
- Organized and managed appointment scheduling for installations.
- Managed integration and operation of various computer systems and coding languages.
- Demonstrated ability to manage multiple tasks simultaneously with efficiency.
- Managed high-volume call operations to ensure efficient customer service delivery.
Retail Sales Associate
AT&T CellularWorld
Evans, GA
12.2022 - 2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Host Trainer
PF Changs
Augusta, GA
08.2021 - 12.2022
- Trained and mentored new host staff, ensuring high standards in customer greeting, seating protocols, and reservation management.
- Developed training materials to streamline onboarding and improve performance consistency.
- Scheduled front-of-house staff and coordinated with servers to optimize table flow during peak hours.
Education
Business Administration
Georgia Military College
Highschool Diploma - undefined
Northsprings Charter Highschool
01.2021
Skills
- Customer Service & Client Relationship Front Desk Operations
- Sales Scheduling & Coordination
- Staff Training & Mentoring
- POS & Ticketing Systems
- Conflict Resolution
- Communication & Team Collaboration
- Technology Proficiency (Microsoft Office, POS software)
- POS Systems (Toast, Aloha, etc)
- Microsoft Office Suite (Word, Excel, Outlook)
- Ticketing & Reservation Software
- Scheduling Software (Hot Schedules, When I Work)
- Recognized by management for outstanding leadership and customer engagement skills
- Follow-up calls
- Goal oriented
Timeline
Remote Inbound Sales Representative
Comcast
11.2024 - Current
Retail Sales Associate
AT&T CellularWorld
12.2022 - 2024
Host Trainer
PF Changs
08.2021 - 12.2022
Business Administration
Georgia Military College
Highschool Diploma - undefined
Northsprings Charter Highschool