Dylan Waldrop
Glendale,AZ
Summary
Energetic academic professional driven to promote student learning outcomes through engaging curriculum and innovative teaching techniques. Well-versed in coordinating in-class instruction, activities and exams to reinforce core concepts and gauge student comprehension. Attentive to individual student requirements with expertise in adapting to varied learning modalities.
Overview
11
11
years of professional experience
Work History
Classroom Teacher/After-School Coding Instructor
South Pointe Elementary School
Phoenix, AZ
06.2022 - Current
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
- Administered tests and assessed results to evaluate student understanding of material.
- Preformed data entry of standardized tests for students to create a curriculum ideal to their individual needs.
- Developed instructional materials and lesson plans for after-school coding classes.
Preschool Teacher's Assistant/Aftercare Supervisor
Inspire Kids Montessori
Chandler, AZ
02.2021 - 05.2022
- Monitored students to observe behavior, enforce rules and maintain safety.
- Supported lead teacher with daily classroom activities.
- Taught children foundational skills such as colors, shapes and letters.
- Supervise and train the aftercare team to ensure all after-school activities are prepared, staff is leaving on time and any accommodations are met, as well as ensuring all closing procedures are completed.
Service Delivery Associate
SquareTrade Inc
San Francisco, CA
05.2019 - 04.2020
- Ensured timely responses to customer’s tickets through our support agent dashboard, as well as ensured our technicians arrived on time to the customer's repair location.
- Created documents for technicians to walk them step through step on processes with new partnerships such as: Apple, and Walmart.
- Managed the rollout of advanced exchange program: communicated with and trained technicians, tracked and reported on exchanges to upper management, answered calls and emails to live troubleshooting.
- Helped manage the business' phone line for customer support, as well as answered any questions regarding our services.
- Supported and trained technicians for cell phone repairs.
Support Agent
ICracked Inc
San Francisco, CA
01.2018 - 04.2019
- Supported and scheduled technicians in the field for cell phones repairs in Canada and the United States through partnerships with Brightstar and Asurion.
- Wrote support documents to walk our agents in the Philippines through processes in our partnerships such as Verizon.
- Built upon our partnership processes such as creating spreadsheets, support articles and documents for technicians in the field.
- Supported customers through our service and talked them through the process of our service from start to finish.
Intern
ICracked Inc
Redwood City, CA
12.2013 - 12.2017
- Coordinated with the warranty team by assisting with customer tickets and distributing them to Philippines agents.
- Helped maintain the buyback program by sorting phones, logging phones, and replacing displays.
- Supported the recycling team by testing each screen before sending to their recycling center.
Education
Master of Science - Instructional Technology
Grand Canyon University
Phoenix, AZ12-2024
Bachelor of Arts - Human Development - Early Childhood Development
California State University
Hayward, CA12.2020
Skills
- Application installations
- Technical troubleshooting
- Exceptional telephone etiquette
- Hardware diagnosis
- Team management
- Classroom Technology Implementation
- Parent Communication
- Student Motivation and Engagement
- Classroom Oversight
Timeline
Classroom Teacher/After-School Coding Instructor
South Pointe Elementary School
06.2022 - Current
Preschool Teacher's Assistant/Aftercare Supervisor
Inspire Kids Montessori
02.2021 - 05.2022
Service Delivery Associate
SquareTrade Inc
05.2019 - 04.2020
Support Agent
ICracked Inc
01.2018 - 04.2019
Intern
ICracked Inc
12.2013 - 12.2017
Master of Science - Instructional Technology
Grand Canyon University
Bachelor of Arts - Human Development - Early Childhood Development
California State University
Similar Profiles
Diana NicolasDiana Nicolas
Lead After-School Teacher at South Pointe Elementary SchoolLead After-School Teacher at South Pointe Elementary School
Tyshandra RubellTyshandra Rubell
School Office Assistant at South Pointe ElementarySchool Office Assistant at South Pointe Elementary
Summer Sands-ArthurSummer Sands-Arthur
Certified Elementary Teacher at North Pointe Elementary SchoolCertified Elementary Teacher at North Pointe Elementary School