Tyshandra Rubell
Buckeye,AZ
Summary
A consumer operative with excellent experience in telecommunications and in-person discrepancies. Has the ability and drive to set expectations individually and as an organization. Improves the operations by providing employees with necessary coaching and feedback. Also a results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
School Office Assistant
South Pointe Elementary
Phoenix, AZ
01.2024 - Current
- Provided assistance to students and parents with inquiries, policies or procedures established guidelines.
- Supported teachers by preparing class materials or special projects and disciplinary actions
- Maintained and coordinated accurate records of students' and other important information in a school database with integrity and accessibility.
- Providing customer service with a variety of tasks such as cleanliness.
- Prepared materials for handouts, flyers, letters along with messages and ran errands.
- Typed, formatted, and edited correspondence in an organized filing system accurately in order to maintain updated records
- Identified issues and utilized emotional intelligence
Pharmacy Technician
Korman Healthcare
Phoenix, AZ
08.2022 - 01.2023
Pharmacy Technician
CVS/caremark
Phoenix, AZ
09.2021 - 03.2022
- Maintains accuracy in data entry and completion of referral/authorization forms, updating necessary information as required by the customer.
- Demonstrates regular, reliable and predictable attendance. Develop loyalty between the customer and employer.
- Managed incoming calls, coordinating and adjusting delivery schedules within a fast-paced environment.
- Used Q-MAR processes to resolve conflicts proactively under the supervision of managers/supervisors.
- Streamlined call transfers and handled escalations to ensure seamless branch coordination.
Customer Service Representative
premier Lab Solutions
Phoenix, AZ
03.2020 - 08.2020
- Built sustainable relationships through open communication and detailed intel to employees through sales processes/products/inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Processed orders accurately and efficiently according to established procedures.
- Escalated unresolved issues requiring further investigation providing updates promptly and professionally
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Correspondence Associate
Addeco
Phoenix, AZ
03.2019 - 07.2019
- Assisted in training new employees on the company's correspondence protocols.
- Reviewed and ensured compliance with company policies and procedures when handling correspondence with accuracy and completeness.
- Collaborated with other departments to ensure timely communication between teams ans the typists to be reviewed and discussed.
- Analyzed customer feedback from surveys to identify areas of improvement; then provided scripted and or hand written responses within 24-72 hours
- Updated spreadsheets and other document filing systems.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05-2016
Some College (No Degree) - Behavioral Sciences
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZSkills
- Superb clerical skills
- Document Editing
- Flexible and Adaptable
- Continuous Adaptability and Flexibility Improvement
- Advanced MS Office Suite knowledge
- Reliability
- Office Equipment Operation
- Correspondence Management
- Excellent Customer/ Interpersonal Communication
- Record Sorting and Filing
- Attention to Detail
- Time Management
- Complaint resolution
- Multi-Line Phone Systems
- Synergy/ Lexis-Nexis
Timeline
School Office Assistant
South Pointe Elementary
01.2024 - Current
Pharmacy Technician
Korman Healthcare
08.2022 - 01.2023
Pharmacy Technician
CVS/caremark
09.2021 - 03.2022
Customer Service Representative
premier Lab Solutions
03.2020 - 08.2020
Correspondence Associate
Addeco
03.2019 - 07.2019
High School Diploma -
South Mountain High School
Some College (No Degree) - Behavioral Sciences
Maricopa Community Colleges - South Mountain Community College
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