Dylan Walko
Process Analyst - Billing, Revenue & Control Operations
Bloomfield,NJ
Summary
Dedicated Process Analyst with a background in such skills as business analysis, process improvement, end-to-end business side IT solution implementation and revenue control quality assurance. Sharp, focused and considered a valuable team member. Offering a successful career history in a short period of time in cross-functional roles. Career experience based entirely within the regulated electric & gas utility environment. Exceptional interpersonal and critical-thinking skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Business Process Analyst
PSE&G
03.2023 - Current
- Worked cross-functionally with Advanced Metering, Accenture, L+G and IT to perform test case analysis on MyMeter deployment for full-scale AMI rollout. Involved in quality assurance, penetration testing, system integration and SAP billing module upgrades.
- Coached and trained supervisors on revenue control expectations involving how to properly document, verify and turnover sampling in appropriate amount of time to satisfy requirements. Standard 2 week deadlines have been hit consistently compared to prior years which could be months late.
- Collaborated closely with Business Customer Solutions to meet corporate needs of Fortune 500 companies regarding planning, installation and load management of on-premise EV infrastructure
Business Support Specialist
PSE&G
03.2020 - 03.2023
- Lead Business Analyst for Utility wide TCPA (Telephone Consumer Protection Act) compliance and regulatory review valued at over $1 million. Worked closely with external vendors, IT and executive senior leadership. Kept timeline and milestones on track while coming in under budget. Performed test cases and quality assurance for user stories across various departments.
- Deep understanding of Sarbanes-Oxley revenue control process through control management, testing and due diligence while working closely with internal/external audit and accounting. Yearly review process as well as cross functional execution of necessary controls.
- Data quality validation of EE Home Energy Reporting. Verify and match billing statistics with energy reports containing data on "neighborhood analysis" of comparative energy efficiency, usage rates and potential savings through energy efficiency marketplace purchases. Reconciled data discrepancies with communication vendor.
Sr. Business Management Associate
PSE&G
06.2018 - 02.2020
- Product Owner for Equal Payment Plan (EPP) personalized video Agile project, valued at $550K to improve customer experience and raise program engagement while working closely with vendor to framework future Time of Use (TOU) rollout.
- Exceptional presentation skills which have been displayed externally at Customer Service Week technology innovation sessions around EPP personalized video deployment and Chartwell Inc. Billing & Payment Leadership Counsel meetings. Extensive experience dealing internally with senior leadership during large forums with unscripted Q&A.
- Completed intensive year-long training around Geographic Information Systems with Electric division operations and Business Customer Solutions to better understand troubleshooting, system integration (OMS, Crime Reports, Weather, DWMS) and high-level electric engineering concepts.
Education
MBA - Management
University of Mississippi
Oxford, MS 07.2020 - 07.2022
Bachelor of Science - Finance And Computing & Decision Science
Seton Hall University
South Orange, NJ Aug 2014 - 05.2018
Skills
Interpersonal Skills
Certification
Lean Six Sigma - Green Belt
Timeline
Business Process Analyst
PSE&G
03.2023 - Current
MBA - Management
University of Mississippi
07.2020 - 07.2022
Business Support Specialist
PSE&G
03.2020 - 03.2023
Certified Scrum Product Owner
02-2020
Lean Six Sigma - Green Belt
05-2019
AWS Certified Cloud Practitioner
12-2018
Sr. Business Management Associate
PSE&G
06.2018 - 02.2020
Bachelor of Science - Finance And Computing & Decision Science
Seton Hall University
Aug 2014 - 05.2018