Dylan Walters
Greenfield,IN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Manager
Penn Station
Greenfield, IN
01.2024 - 04.2024
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Delivery Driver
Amazon
Greenfield, IN
02.2023 - 01.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
CPL. Security Officer
Special Task Force Security Agency
Indianapolis, IN
01.2022 - 02.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Tree Trimmer
Reece Tree Service
Needham, IN
04.2015 - 08.2017
- Explored tree anatomy to determine appropriate pruning techniques.
- Provided expert advice on the best methods of trimming branches.
Education
High School Diploma -
Franklin Community Highschool
Franklin, INSkills
- Performance Management
- Policy Implementation
- Verbal and written communication
- Staff Training and Development
- Complex Problem-Solving
- Performance Evaluations
- Time Management
- Team Leadership
- Staff Management
- Workforce Management
- Strategic Planning
- Marketing
Timeline
Manager
Penn Station
01.2024 - 04.2024
Delivery Driver
Amazon
02.2023 - 01.2024
CPL. Security Officer
Special Task Force Security Agency
01.2022 - 02.2023
Tree Trimmer
Reece Tree Service
04.2015 - 08.2017
High School Diploma -
Franklin Community Highschool
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