Dylan Ward
Brecksville
Overview
7
7
years of professional experience
1
1
Certification
Work History
Training Supervisor
Kimble Companies
Twinsburg
09.2022 - Current
- As a training supervisor I would oversee the training of new hires, and assisting in their development of safety skills.
- While also instructing them on how to properly operate the different models of trucks that our company provided.
- Developed training programs for new hires to ensure operational consistency.
Residential Driver
Kimble Companies
Twinsburg
06.2021 - Current
- A residential driver is assigned a collection truck which they are to operate safely and efficiently.
- To provide a quick and clean refuse pickup.
- We are responsible for properly informing customers for any specific requirements needed for excess refuse.
- We are also expected to change the way our routes run at a moments notice to accommodate for any changes to the roads or breakdowns that might occur.
Mobile Sales Consultant
Best Buy
Cuyahoga Falls
09.2019 - Current
- I would assist customers in receiving new technologies and set them up accordingly.
- My role also consisted of Tech support and providing customer service while informing of new features available to customers.
- Assisted customers with product selection and technical inquiries.
- Collaborated with team members to achieve sales goals and improve store performance.
Driver
Mast Trucking
Millersburg
02.2021 - 06.2021
- I would drive over the road and deliver refrigerated foods, would make my own routes and following existing ones to meet the delivery location.
Remote Tech Support
Best Buy
Cuyahoga Falls
09.2019 - 02.2021
- Provided customer service and technical support to clients via phone, email, chat, and other channels.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Trainer
Chipotle Mexican Grill
Hudson
08.2018 - 05.2020
- Training all new hires within a certain area on how to provide good customer experience and how to properly serve food.
Education
Three years of college - Computer Science
Kent State University At Kent
Kent, OH05-2020
Skills
- Technical support
- Team collaboration
- Product knowledge
- Problem solving
- Attention to detail
- Adaptability to change
- Time management
- E-learning development
- Program implementation
- Coaching and mentoring
Certification
Commercial Driver's License (CDL), A, 09/01/27, OH
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Training Supervisor
Kimble Companies
09.2022 - Current
Residential Driver
Kimble Companies
06.2021 - Current
Driver
Mast Trucking
02.2021 - 06.2021
Remote Tech Support
Best Buy
09.2019 - 02.2021
Mobile Sales Consultant
Best Buy
09.2019 - Current
Trainer
Chipotle Mexican Grill
08.2018 - 05.2020
Three years of college - Computer Science
Kent State University At Kent