Dylan Williams
Powell,TN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Marriott
05.2022 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
Manager/Food Delivery Driver
Bella Roma
04.2021 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Defined clear targets and objectives and communicated to other team members.
Bartender/Café Worker
Bridgewater Place
11.2019 - 04.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Clinton High School
Clinton, TN05.2017
Skills
- Teamwork and Professionalism
- Hospitality Service Expertise
- Team Management
- Honest and Dependable
- Bartending License
- Beverage Preparation
- Food Preparation
- Engaging Personality
- Credit Card Handling
- Handling Difficult Customers
- Liquor, Beer, and Wine Knowledge
- Strong Multitasking
Certification
- Certified Mixologist, Knoxville Bartending school.
Timeline
Front Desk Associate
Marriott
05.2022 - Current
Manager/Food Delivery Driver
Bella Roma
04.2021 - 05.2022
Bartender/Café Worker
Bridgewater Place
11.2019 - 04.2021
High School Diploma -
Clinton High School
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