Jamaiya Smith
Bennettsville,SC
Summary
- Motivated student working toward a Bachelor's degree in Criminal Justice. Possess experience in conflict resolution and teamwork. Proven success working within fast-paced, collaborative settings.
- Current Vice President of the Zeta Kappa Chapter of the Sigma Gamma Rho Sorority; with superior leadership and communication skills.
- Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
- Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
- Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Holiday Inn Express Hotel Suites
09.2023 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Cashier
Family Dollar
04.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Intern
Schaeffler Group USA
05.2023 - 08.2023
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Supported with creating project marketing materials to promote services.
Education
No Degree - Criminal Justice
South Carolina State University
Orangeburg, SC05.2024
High School Diploma -
Marlboro County High School
Bennettsville, SC05.2020
Skills
- Ability to handle credit/ debit card with security
- Ability to provide excellent hospitality services
- Ability to connect with others in a way that demonstrates fairness, professionalism, and sensitivity; ability to interact well with a variety of people, including those who are challenging, hostile, or upset; various interpersonal approaches as necessary to interact with various people
- Office Administration
- Ability to remain composed, even-tempered, and in control of emotions as appropriate for the circumstance when faced with stressful or dangerous situations
- Ability to provide great mannerism
- Ability to uphold a high standard of ethical behavior and to be trusted in all professional circumstances; makes decisions that are ethical and acts righteously, even in the face of opposition; urges others to act professionally
- Ability to show good judgment by making decisions that are up-to-date quick, and without delay when necessary; take into account the consequences and effects of decisions; commit to action; and execute decisions
- Ability to take orders and effectively use them towards my act of service
- Ability to connect with others in a way that demonstrates fairness, professionalism, and sensitivity; ability to interact well with a variety of people, including those who are challenging, hostile, or upset; various interpersonal approaches as necessary to interact
Timeline
Front Desk Associate
Holiday Inn Express Hotel Suites
09.2023 - Current
Intern
Schaeffler Group USA
05.2023 - 08.2023
Cashier
Family Dollar
04.2022 - 09.2023
No Degree - Criminal Justice
South Carolina State University
High School Diploma -
Marlboro County High School
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