Dylan Williams
Fort Collins,CO
Summary
Accomplished Claims Adjuster with a proven track record at National General Insurance Company, adept in claims investigation and risk assessment. Demonstrates exceptional critical thinking and communication skills, ensuring high customer satisfaction and minimizing financial risks. Expert in caseload management, with a focus on achieving favorable settlements and maintaining regulatory compliance.
Overview
12
12
years of professional experience
Work History
Claims Adjuster
National General Insurance Company
01.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Manager
Potbelly's Sandwich Shop
06.2020 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
Bill's Service Center
06.2018 - 05.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Aldi
06.2012 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Psychology
University of Central Missouri
Warrensburg, MO05.2016
High School Diploma -
Fort Zumwalt High School
O'Fallen, MO05.2011
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Risk Assessment
- Caseload Management
- Casualty and property loss
- Florida Claims Adjuster License
- Critical Thinking
- Customer service and support
- Computer Skills
- Active Listening
Timeline
Claims Adjuster
National General Insurance Company
01.2023 - Current
Manager
Potbelly's Sandwich Shop
06.2020 - 12.2022
Sales Associate
Bill's Service Center
06.2018 - 05.2020
Sales Associate
Aldi
06.2012 - 06.2018
Bachelor of Science - Psychology
University of Central Missouri
High School Diploma -
Fort Zumwalt High School
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