Dylan Willoughby
Yukon,OK
Summary
Detail-oriented professional with 5 years of experience in quality control and customer service. Expertise in issue investigation, data analysis, and effective communication to provide timely solutions. Proven track record in managing multiple priorities, maintaining documentation, and ensuring compliance standards. Ready to apply these skills in a claims adjuster position.
Overview
15
15
years of professional experience
Work History
Quality Control Technician
Probata Corporation
Edmond, Oklahoma
08.2020 - Current
- Maintained laboratory records including test results, calibration data, and instrument logs.
- Trained new team members on quality standards and inspection processes.
- Participated in audits to ensure compliance with internal quality protocols.
- Provided technical support to internal departments on product quality issues.
- Addressed customer inquiries through phone and chat, delivering exceptional service.
- Analyzed customer issues to develop effective solutions.
- Monitored customer feedback to identify trends and improve service quality.
Equipment Operator
University of Nevada Las Vegas
Las Vegas, NV
09.2018 - 06.2020
- Oversaw operation of various equipment such as front end loaders, mowers, and utility vehicles.
- Conducted routine maintenance by checking fluids and sharpening blades consistently.
- Executed minor repairs on equipment to maintain high operational standards.
- Employed power washers to keep outdoor surfaces clean and presentable.
Yard Inspector
Copart Inc.
North Las Vegas, NV
01.2016 - 09.2018
- Operated forklifts, wheel lifts, and specialized tow equipment to ensure timely movement of materials and vehicles on work sites.
- Verified all relevant vehicle documents, ensuring compliance with registration and insurance requirements.
- Photographed damaged vehicle areas and submitted images with completed inspection reports.
- Maintained accurate records of inspection activities and outcomes to support audit readiness.
Maintenance Technician
Abm Industries Inc
Henderson, NV
11.2014 - 01.2016
- Conducted repairs with hand and power tools to improve equipment reliability.
- Performed maintenance on facilities and assigned projects, ensuring optimal functionality.
- Effectively completed work orders for painting, filter replacements, and light bulb installations.
- Assembled office furniture and equipment in a timely manner to support workspace functionality.
- Submitted checklists, safety reports, and documentation on schedule to maintain regulatory compliance.
Maintenance Technician
Circus Circus Las Vegas Hotel Resort and Casino
Las Vegas, NV
10.2011 - 11.2014
- Operated forklift and pallet jack for efficient loading and unloading of daily shipments, ensuring timely deliveries.
- Signaled equipment operators for precise alignment of machinery and materials, enhancing operational efficiency.
- Measured, cut, and laid out materials according to individual job specifications.
- Supplied workers with necessary tools and equipment, facilitating seamless workflow and productivity.
- Removed waste from job sites regularly to uphold cleanliness throughout shifts.
- Employed picks and shovels for digging, spreading, and leveling dirt and gravel.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05-2012
Some College (No Degree) - Gender Studies
College of Southern Nevada
Las Vegas, NVSkills
- Quality assurance techniques
- Process enhancement strategies
- Service delivery improvement
- Detail orientation
- Problem-solving skills
- Product expertise
- Technical assistance
- Client relationship management
- Excellence in customer service
- Communication effectiveness
- Time efficiency
- Training facilitation
Timeline
Quality Control Technician
Probata Corporation
08.2020 - Current
Equipment Operator
University of Nevada Las Vegas
09.2018 - 06.2020
Yard Inspector
Copart Inc.
01.2016 - 09.2018
Maintenance Technician
Abm Industries Inc
11.2014 - 01.2016
Maintenance Technician
Circus Circus Las Vegas Hotel Resort and Casino
10.2011 - 11.2014
High School Diploma -
Las Vegas High School
Some College (No Degree) - Gender Studies
College of Southern Nevada