Dylan Woo
Manchester,NH
Summary
Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Product Specialist
Infiniti Of Nashua
Nashua, NH
08.2023 - Current
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Completed registration paperwork and sales documentation.
Product Specialist
Key Hyundai Of Salem
Salem, NH
07.2022 - 08.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Warehouse Supervisor
United Parcel Service, UPS
Nashua, NH
10.2018 - 08.2022
- Monitored staff performance to identify areas for improvement, providing guidance and support as needed.
- Boosted overall operational efficiency by regularly evaluating workflows and making necessary adjustments to procedures.
- Maintained a safe working environment by enforcing compliance with safety regulations and conducting routine inspections.
- Assigned tasks to team members to complete within designated time frames.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Monitored progress of tasks to provide feedback for improvement.
Kickboxing Instructor
Woo Kickboxing Academy
Londonderry, NH
09.2017 - 10.2018
- Provided feedback and corrections to improve students' skills and techniques.
- Maintained peak physical condition and current knowledge of instructional techniques to better serve students and promote fitness.
- Encouraged teamwork among students through partner drills and exercises that fostered trust between classmates.
- Conducted comprehensive assessments to determine individual client goals, strengths, and areas for improvement.
- Ensured safety by establishing clear guidelines for sparring sessions while monitoring closely throughout.
- Evaluated student performance to determine promotion in rank.
Grocery Stocker
Market Basket
Londonderry, NH
07.2015 - 09.2017
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Recorded daily activities for inventory control.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Education
Currently Enrolled - Business Administration And Management
Seminole State College of Florida
Sanford, FL12.2024
High School Diploma -
Londonderry Senior High School
Londonderry, NH06.2019
ASE Safety Certified - Automotive Technology
Manchester School Of Technology
Manchester, NH06.2019
Skills
- Customer Service
- Attention to Detail
- Customer Engagement
- Teamwork and Collaboration
- Customer Needs Assessment
- Customer Communication and Empathy
- Interpersonal Skills
- Workforce Management
- Budget Management
- Task Delegation
- Negotiation
- Financial Management
Timeline
Product Specialist
Infiniti Of Nashua
08.2023 - Current
Product Specialist
Key Hyundai Of Salem
07.2022 - 08.2023
Warehouse Supervisor
United Parcel Service, UPS
10.2018 - 08.2022
Kickboxing Instructor
Woo Kickboxing Academy
09.2017 - 10.2018
Grocery Stocker
Market Basket
07.2015 - 09.2017
Currently Enrolled - Business Administration And Management
Seminole State College of Florida
High School Diploma -
Londonderry Senior High School
ASE Safety Certified - Automotive Technology
Manchester School Of Technology