Dylan Kramer
Macomb,MI
Summary
Motivated individual capable of dividing time between numerous turning cogs at once. Experienced at problem solving and making the most out of any situation, no matter what it is. Plans and schedules effectively, is a hard worker, and is always willing to learn more and take on additional responsibilities to do what is best for the team.
Overview
8
8
years of professional experience
Work History
Arcade Supervisor
Round 1 Bowling & Amusement
02.2023 - Current
- Oversaw a 30% sales increase compared to last year
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Explained and demonstrated games and attractions to assist guests.
- Answered guest questions to provide fun game experience.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
Esports Athlete
LeagueGaming.com
02.2016 - Current
- Competed in 22+ seasons of LeagueGaming's LGHL
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Managed time effectively while attending practices & showing up for games
- Utilized advanced data analysis techniques to optimize performance.
- Adapted quickly to changing game plans and strategies.
Esports Team Manager
LeagueGaming.com
10.2016 - Current
- 14+ seasons of management experience in LeagueGaming's LGHL.
- Created schedules for upwards of 16 people per week while optimizing schedules to create the most success for the team.
- Planned and executed cash management and team building strategies to concoct competitive teams on a season-to-season basis.
- Negotiated in player transactions with hundreds of other managers.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Arcade Lead
Round 1 Bowling & Amusement
10.2020 - 02.2023
- Oversaw an increase in sales coming out of the COVID-19 quarantine of 2020
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
Education
Bachelor of Arts - History
Oakland University
Rochester, MI05.2022
No Degree -
Macomb Community College
Warren, MI2020
High School Diploma -
Chippewa Valley High School
Clinton Township06.2017
Skills
- Interpersonal Communication
- Attention to Detail
- Public Speaking
- Conflict Resolution
- Customer Service
- Event Planning
- Data Management
- Task Prioritization
- Asset Management
- Journalism/Media Experience
Accomplishments
- Managed numerous teams exceeding 50+ members multiple times over a 7+ year period.
- Oversaw a major arcade expansion that has led to increased sales compared to last year.
- Appeared in two LGCHL Memorial Cups (Season 32 and Season 40)
- Appeared in one LGCHL All-Star Game (Season 32)
Hobbies
- Hardcore fan of Detroit sports.
- Detroit Red Wings Season Ticket Holder
- Competitive Gamer
- Fan of a wide range of music
Timeline
Arcade Supervisor
Round 1 Bowling & Amusement
02.2023 - Current
Arcade Lead
Round 1 Bowling & Amusement
10.2020 - 02.2023
Esports Team Manager
LeagueGaming.com
10.2016 - Current
Esports Athlete
LeagueGaming.com
02.2016 - Current
Bachelor of Arts - History
Oakland University
No Degree -
Macomb Community College
High School Diploma -
Chippewa Valley High School
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