Dylan Fletcher
Superior,WI
Overview
8
8
years of professional experience
Work History
Front Office Manager
Energy Services
10.2023 - 03.2025
- Assisted low-income individuals and families in completing and submitting fuel assistance applications.
- Reviewed, processed, and uploaded client applications to ensure accuracy and compliance with program requirements.
- Managed appointment scheduling to facilitate efficient client support and application processing.
- Trained and mentored new employees, guiding application procedures and customer service best practices.
Member Consultant
Superior Choice Credit Union
08.2022 - 10.2023
- Enhanced member satisfaction by addressing concerns and providing tailored solutions.
- Managed approximately 75-100 incoming calls, emails, and faxes per day from customers.
- Managed membership accounts, ensuring accurate billing and timely loan payments.
- Developed strong relationships with members, gaining loyalty and trust.
- Directed members to right department for potential new loans and accounts.
Landscape Construction Laborer
John Jones Construction
03.2022 - 08.2022
- Assist licensed contractor with clean up on residential and commercial remodels.
- Ensure contractors have a clean work space.
- Load work trailer with building supplies.
- Ensure customers property is clean of debris before and after work is completed.
- Listen to instructions of other contractors on site.
- Completed projects on time with diligent work ethic and consistent attention to detail.
Data Entry Specialist
Smart Data Solutions
07.2017 - 03.2022
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
Education
Associates Degree - Finance
Northwood Technical College
Superior, WI04-2026
High School Diploma -
Superior High School
Superior, WI06.2017
Skills
- Customer Service
- Attention To Detail
- Database Management
- Data Analysis
- Effective Problem Resolution
- Account Management
Timeline
Front Office Manager
Energy Services
10.2023 - 03.2025
Member Consultant
Superior Choice Credit Union
08.2022 - 10.2023
Landscape Construction Laborer
John Jones Construction
03.2022 - 08.2022
Data Entry Specialist
Smart Data Solutions
07.2017 - 03.2022
Associates Degree - Finance
Northwood Technical College
High School Diploma -
Superior High School