Dylann Gumpert
Dallas
Summary
Accomplished retail leader known for strong visual merchandising and team development skills. Experienced in managing store operations, enhancing customer satisfaction, and implementing effective sales strategies to drive revenue growth.
Overview
15
15
years of professional experience
Work History
Store Manager
US Polo Assn.
Mesquite
10.2024 - Current
- Oversaw daily store operations and ensured compliance with company policies.
- Coordinated staff schedules and facilitated training for new employees to enhance team readiness.
- Maintained inventory accuracy through regular audits and stock management.
- Implemented visual merchandising strategies to enhance product displays.
- Fostered a positive customer experience through effective team leadership.
- Analyzed sales reports to identify trends and optimize product placement.
- Led regular staff meetings to align team goals with company objectives and improve communication.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Oversaw daily banking operations including cash deposits and withdrawals to maintain financial accuracy.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented process improvements to enhance workplace safety and productivity.
Assistant Store Manager
Carters Inc
Allen
10.2018 - 10.2024
- Assisted in daily store operations and maintained high visual merchandising standards.
- Trained and supervised team members to enhance customer service skills.
- Coordinated promotional events and product launches to enhance customer engagement and drive sales.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Identified operational inefficiencies and implemented solutions that streamlined processes and improved workflow.
- Analyzed financial data to develop strategies that increased store profitability through targeted cost-saving measures.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Store Manager
Charming Charlie
Allen
07.2016 - 10.2018
- Conducted walk-throughs to identify and address issues affecting store appearance and professionalism.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coordinated staff scheduling to ensure optimal coverage during peak hours.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and selected candidates to build a strong team and fill vacancies effectively.
Assistant Store Manager
Claires
Dallas
09.2014 - 03.2016
- Supported daily store operations and upheld visual merchandising standards to enhance customer experience.
- Trained and supervised team members to enhance customer service skills.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Coordinated promotional events and product launches to attract and engage customers.
- Oversaw day-to-day store operations, including customer service, inventory management, and staff scheduling to ensure smooth workflow.
Sales Associate
JCPenney
Dallas
06.2011 - 09.2014
- Guided customers in product selection and tailored recommendations to enhance shopping experience.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Processed transactions efficiently at the sales register.
- Organized merchandise displays to create an inviting store appearance and improve customer engagement.
- Worked with fellow sales team members to achieve group targets.
Education
Some College (No Degree) - Early Childhood Development
Brookhaven College
Dallas, TXSkills
- Visual merchandising
- Team leadership
- Inventory management
- Sales analytics
- Customer service
- Staff training
Timeline
Store Manager
US Polo Assn.
10.2024 - Current
Assistant Store Manager
Carters Inc
10.2018 - 10.2024
Assistant Store Manager
Charming Charlie
07.2016 - 10.2018
Assistant Store Manager
Claires
09.2014 - 03.2016
Sales Associate
JCPenney
06.2011 - 09.2014
Some College (No Degree) - Early Childhood Development
Brookhaven College