Dylen Hercules
BROOKLYN,NY
Summary
Friendly and dependable with natural ability to engage and care for young children, ensuring safe and nurturing environment. Knowledge of child development and safety protocols combines with skills in basic first aid and creative activity planning. Committed to providing positive impact through attentive and compassionate care.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer Election Day Worker
NYC Board of Elections
10.2023 - Current
- Handled multiple projects simultaneously, showcasing effective multitasking abilities.
- Increased customer satisfaction by addressing concerns and offering appropriate solutions.
- Identified areas for improvement in processes, implementing changes that led to increased productivity.
Phone Receptionist
Work Study
02.2024 - 05.2024
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
Volunteer Beach Cleaner
N/A
09.2019 - 01.2020
- Kept beach facilities, such as restrooms and showers, in pristine condition for visitor use by conducting routine cleaning tasks.
- Utilized specialized equipment, such as rakes and sifters, to effectively remove debris from sand surfaces.
- Reduced environmental impact by properly disposing of waste materials collected during beach cleaning operations.
- Used power scrubbing and waxing machines to scrub and polish floors.
Education
High School Diploma -
New York City College of Technology
Brooklyn, NY05-2027
Skills
- Customer Service
- Attention to Detail
- Team Collaboration
- Safety awareness
- Heavy Lifting
- Self-awareness
- Ethical judgment
- Legal knowledge
- Reliability
- Patience and Empathy
- Child Supervision
- Toddler care experience
Certification
- [Sexual Harassment, Gender-based harassment and sexual violence student curriculum] [NEW YORK CITY COLLEGE OF TECHNOLOLGY THR CITY UNIVERSITY OF NEW YORK] [TUESDAY SEP 24 2024]
- [Trainee Mandated Reporter]
Timeline
Phone Receptionist
Work Study
02.2024 - 05.2024
Volunteer Election Day Worker
NYC Board of Elections
10.2023 - Current
Volunteer Beach Cleaner
N/A
09.2019 - 01.2020
- [Sexual Harassment, Gender-based harassment and sexual violence student curriculum] [NEW YORK CITY COLLEGE OF TECHNOLOLGY THR CITY UNIVERSITY OF NEW YORK] [TUESDAY SEP 24 2024]
- [Trainee Mandated Reporter]
High School Diploma -
New York City College of Technology
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