Dylin Danielson
Fountain,Minnesota
Summary
I strive to be the most efficient and respectable employee wherever I am. I'm obsessively organized, punctual, communicate effectively, learn quickly, and approach every day with my best foot forward.
Everyone deserves quality service with a wonderful attitude - I make sure that no matter who I serve, that person feels respected and heard. I go above and beyond to guarantee a customer, patient, or client is grateful for my assistance and satisfied in every exchange.
Overview
11
11
years of professional experience
Work History
CAO RPS Patient Appointment Specialist - Remote
Mayo Clinic
05.2025 - Current
- Classify, validate, and process patient referrals
- Help with supervising our RPS chat as needed
- Speak to providers and health-care offices to help them place referrals, check their status, and answer questions over the phone
- With enthusiasm, pivoting to help with new and complex tasks at a first request
- Walk patients we are unable to offer care through various alternatives and inspire hope.
- Treat patients with respect and personalized care to ensure they feel understood and heard.
- De-escalate and resolve issues with angry, violent, and/or suicidal patients.
CAO Patient Appointment Specialist - Remote
Mayo Clinic
10.2022 - 05.2025
- Occasionally take over as lead in the CAO chat to help coworkers with tough questions in their calls
- Check for referrals when team members ask for them
- Take incoming calls from and outgoing calls to patients with a variety of different issues and assist through the appointment request process.
- Walk patients we are unable to offer care through various alternatives and inspire hope.
- Treat patients with respect and personalized care to ensure they feel understood and heard.
- De-escalate and resolve issues with angry, violent, and/or suicidal patients.
Musician
DYL
07.2023 - Current
- I am a musician and since July 2023 have been doing rather well with that outside of my day job.
- I co-write, record, and produce my own original compositions and help others achieve their own creative vision.
- Outside of making my music, I sell merchandise and fulfill everything myself.
- I also do for-hire jobs involving creative consultations and lyric writing.
- I arrange sync-licensing deals to have my music featured in short films, video games, etc.
Part-Time Session Engineer
Carpet Booth Studios
11.2022 - Current
- I run sessions on an as requested/as available basis to be a recording engineer and produce music for a diverse range of musicians and bands - on top of recording podcasts, government projects, choirs, and much more.
- All previous skills listed under the intern experience apply here.
Intern, Recording Engineer, Producer & Team Member
Carpet Booth Studios
01.2021 - 11.2022
- Developed and maintained professional relationships with other employees and customers.
- Regulated volume levels and sound quality to minimize unwanted sounds.
- Recorded on-site and studio-based sounds by professionally setting up and configuring microphones.
- Coordinated placement and setup of ambient sound microphones.
- Helped performers and producers achieve desired sounds by offering knowledgeable feedback.
- Helped office personnel with personal errands, scheduling, paperwork, and data entry.
- Maintained a neat, organized work area for all team members.
- Taught other interns and artists musical techniques via effective teaching and demonstrations.
- Effectively operated large format analog consoles and outboard equipment.
Bagger
Preston Protein Products LLC
01.2021 - 10.2022
- Ensured protein powder was properly bagged in 50 pound bags or 2,000 pound totes.
- Took samples on a regular basis to work with our lab and ensure quality.
- Multi-tasked frequently to make sure we always had enough bags, had enough bags scanned, and that we always had bags being filled.
- Effectively stacked palettes of protein powder bags.
- Effectively operated forklifts to stack/store palettes and move other items.
- Safely and efficiently cleaned a large industrial dryer during shutdown to ensure cleanliness in an upcoming manufacturing cycle.
Kitchen Staff Member
Kwik Trip
05.2020 - 12.2021
- Prepared salads, sandwiches, and other assembled items on demand for customers.
- Upheld health code requirements with regular cleaning and sanitizing.
- Helped kitchen operate smoothly by handling opening, closing, and shift change work.
- Avoided waste through consistent stock rotation and correct portioning.
- Sanitized pots, pans, and utensils using high-temperature commercial dishwashers.
- Completed end-of-day kitchen cleaning and sanitizing.
- Helped kitchen staff meet customer needs with continuous assistance.
Cashier
Casey's
01.2020 - 05.2020
- Maintained clean, organized, and well-stocked checkout areas.
- Balanced cash drawer at beginning and end of each shift.
- Provided information to customers on products or services.
- Promoted loyalty programs and store cards.
- Stocked store shelves and end-caps with merchandise during down times.
- Explained promotions and special offers to customers.
- Prevented losses by watching for suspicious behavior.
- Recaptured sales from dissatisfied customers using conflict mediation skills.
- Maintained accurate register totals by carefully counting and securing cash.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
Cashier/Stock Person/Bagger/Elder Delivery Personal Shopper & Vehicle Driver
Preston Foods
08.2015 - 12.2019
- Satisfied customers with reliable, fast service and efficient problem-solving.
- Developed solid relationships with staff, customers, and vendors.
- Completed all tasks promptly and with minimal oversight.
- Approached and solved work problems with initiative and sound judgment.
- Troubleshooted problems and developed successful solutions.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Kept all areas clean, organized and in line with company professional standards.
Education
Associate of Fine Arts - Music Creative Technologies
Rochester Community And Technical College
Rochester12-2021
High School Diploma - undefined
Lanesboro High School
Lanesboro05-2017
Skills
- Superb Organization
- Communication Skills
- Conflict Resolution
- Strong attention to detail
- Teaching experience
- Planning & Prioritization
- Time Management
- Relationship Building
- Event Planning
- Multitasking
- Recording Engineering
- Microsoft Office
Languages
English
Interests
- Creating Music
- Museums
- World History
- Exploratory History
- Movies and Film Analysis
- Geography
- Maps and Cartography
- Photo Editing
- Mythology
- Lighthouses
- Trains
- Hockey
Timeline
CAO RPS Patient Appointment Specialist - Remote
Mayo Clinic
05.2025 - Current
Musician
DYL
07.2023 - Current
Part-Time Session Engineer
Carpet Booth Studios
11.2022 - Current
CAO Patient Appointment Specialist - Remote
Mayo Clinic
10.2022 - 05.2025
Intern, Recording Engineer, Producer & Team Member
Carpet Booth Studios
01.2021 - 11.2022
Bagger
Preston Protein Products LLC
01.2021 - 10.2022
Kitchen Staff Member
Kwik Trip
05.2020 - 12.2021
Cashier
Casey's
01.2020 - 05.2020
Cashier/Stock Person/Bagger/Elder Delivery Personal Shopper & Vehicle Driver
Preston Foods
08.2015 - 12.2019
High School Diploma - undefined
Lanesboro High School
Associate of Fine Arts - Music Creative Technologies
Rochester Community And Technical College