Dylon Jackson
Bangor,ME
Summary
At YWCA, I excelled as a Customer Service Representative, leveraging my problem-solving abilities and active listening to build rapport with patrons. I managed high-stress situations, demonstrating critical thinking and conflict resolution skills. My efforts led to significant positive feedback and the effective training of new staff, showcasing my commitment to excellence and keep improving my skills. I take pride in being a team player and helping my coworkers however I can.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
YWCA
12.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new personnel regarding company operations, policies and services.
- Provide patrons with information on memberships prices and child-care prices and availability.
Order Filler
Walmart
06.2024 - 08.2024
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Worked safely, following all safety requirements.
Education
Third Year Certificate in Criminal Justice - Criminal Justice
Central Maine Community College
Auburn, ME05.2023
Associate of Science - Criminal Justice
Central Maine Community College
Auburn, ME05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- De-Escalation Techniques
- Report Generation
- CPR
Certification
CPR & AED Certified- American Red Cross
Timeline
Order Filler
Walmart
06.2024 - 08.2024
Customer Service Representative
YWCA
12.2019 - Current
Third Year Certificate in Criminal Justice - Criminal Justice
Central Maine Community College
Associate of Science - Criminal Justice
Central Maine Community College
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