Dylan Proffitt
Remote Customer Service Representative
Faber,VA
Summary
Customer-oriented professional skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Remote Customer Support Specialist
Salesforce
Faber, Virginia
01.2024 - Current
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
Market Research Analyst
Logit Group
Faber, VA
10.2022 - 01.2024
- Conducted market research analysis to identify trends and opportunities for clients.
- Analyzed data from surveys, focus groups, interviews, or other sources to determine customer preferences and opinions.
Customer Service Manager
Caul’s Grocery
Charlottesville, Virginia
04.2018 - 10.2022
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Ensured compliance with applicable laws, regulations, policies, and procedures pertaining to financial operations.
Education
High School Diploma -
Nottoway High School
Crewe, VA05-2016
Some College (No Degree) - HVAC/r
Ashworth College
Norcross, GASkills
- Adaptability and flexibility
- Time management
- Verbal and written communication
- Payment processing
- Proficiency in Microsoft & Google
- Private remote office
- 49 wpm typing speed
Timeline
Remote Customer Support Specialist
Salesforce
01.2024 - Current
Market Research Analyst
Logit Group
10.2022 - 01.2024
Customer Service Manager
Caul’s Grocery
04.2018 - 10.2022
High School Diploma -
Nottoway High School
Some College (No Degree) - HVAC/r
Ashworth College
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