Dymen Phillips
Philadelphia,PA
Summary
Dedicated worker seeking an entry level position that enables me to use my versatile skill set. I am a great multi-tasker with a positive attitude. I have great communication skills that will keep customers coming and business running smoothly.
Overview
14
14
years of professional experience
Work History
Professional Bus Operator
Greyhound
Philadelphia, Pennsylvania
07.2018 - Current
- As Professional motor coach operator, responsible for safely transported passengers and packages nationwide
- Performed proper pre-trip of motor coach, helping passengers with luggage, and making sure all DOT documents were valid
- Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes
- Obeyed all local and DOT traffic rules and regulations
- Transported over 40 passengers per day
- Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations
- Transported passengers safely between destinations while following prescribed routes
GOLD CHOICE REP
HERTZ
Philadelphia, PA
07.2017 - 10.2017
- Effectively communicate and offer ancillary products, services and upgrades to enhance Gold Plus Rewards customer's travel experience
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and increased sales by 15%
- Achieve personal sales goals while establishing goals for team
- Keep work area organized and free of clutter
- Correctly record mileage, gas level, vehicle number to vehicle, make sure customer name matches reservation, and car matches car class assigned
GUEST SERVICE REP
EXTENDED STAY AMERICA
Horsham, Pennsylvania
07.2016 - 01.2017
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Personally addressed and welcomed over 20 guests to business per day, improving overall customer service and engagement
ACCOUNT SPECIALIST
ENTERPRISE
Horsham, PA
05.2015 - 06.2016
- Responsibilities as Specialist were to take incoming calls- Reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
- Provided high level of Customer Service by assisting customers and assessing their rental needs
- Meet and greet customers in friendly and timely manner. Assist to assess condition of rental upon return. Process returns, check-ins, and exit kiosk transactions Notify management of any known customer problems, vehicle problems, and any required vehicle maintenance
- Performed numerous administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfers and key logs, run miscellaneous reports, supply maintenance, and process customer billing
- Managed over 15 customer rentals per day
CAR PREP
ENTERPRISE
Glenside, Pennsylvania
02.2015 - 05.2015
- Responsible for care and maintenance of cars on lot
- Performed top quality customer service in professional manner while managing multiple tasks
- This includes vacuuming and prepping cars, shuttling cars to and from other branches and dealerships for servicing, checking washer fluid levels, and tire pressure
- Helped increase car rental sales and customers by 20% which resulted in being Promoted within Company
CREW CHEIF
Wendy's
Trevose, Pennsylvania
08.2012 - 03.2014
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Complied with all company safety procedures, policies and regulations to promote safe working environment
- Trained and supervised team member to maximize performance and meet daily objectives
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased work flows by 15%
Education
High School Diploma -
Bensalem Twp High School
Bensalem, PA2012
Skills
- MS OFFICE SUIT APPLICATIONS Expert
- EXCEL, WORD, AND POWER POINT Expert
- WINDOWS OPERATING SYSTEM APPLICATIONS Expert
- Commercial Drivers License Class B Advanced
- Passenger Transport
- ENGLISH Native
- SPANISH Beginner
- Customer Service
- Impeccable driving record
Timeline
Professional Bus Operator
Greyhound
07.2018 - Current
GOLD CHOICE REP
HERTZ
07.2017 - 10.2017
GUEST SERVICE REP
EXTENDED STAY AMERICA
07.2016 - 01.2017
ACCOUNT SPECIALIST
ENTERPRISE
05.2015 - 06.2016
CAR PREP
ENTERPRISE
02.2015 - 05.2015
CREW CHEIF
Wendy's
08.2012 - 03.2014
High School Diploma -
Bensalem Twp High School