Dymisha Owens-Purcell
Washington,D.C
Summary
Seeking a challenging opportunity to enhance professional skills in dynamic, stable workplace providing opportunities for growth.
Overview
15
15
years of professional experience
Work History
Supervisor
American University
06.2024 - Current
- Supervised daily operations to ensure compliance with university policies and procedures.
- Developed and implemented training programs for new staff to enhance team performance.
- Streamlined workflow processes, increasing departmental efficiency and productivity.
- Led cross-functional teams in executing strategic initiatives aligned with institutional goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Crew
Shake Shack
05.2024 - 11.2025
- Operated cash register, handling transactions accurately and efficiently during peak hours.
- Prepared food items following strict hygiene and safety standards to maintain quality.
- Delivered exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
- Collaborated with team members to streamline workflow and improve service speed.
- Assisted in maintaining cleanliness of the dining area, ensuring compliance with health regulations.
Operations Manager
CVS Pharmacy
11.2015 - 04.2024
- Supervise store employees; assign responsibilities, follow up on given directions
- Open and/or close the store.
- Conduct walkthroughs of the store
- Ensure all deposits are correct.
- Handle all customer relations issues
- Prepare Merchandise presentation; displays, signing.
- Handle all cash functions; keys, safe, registers
- Help with loss prevention techniques.
- Train, develop, and evaluate hourly employees.
Assistant manager
Dollar Tree
09.2020 - 09.2022
- Supervise and perform audits for the registers and safe count
- Complete daily quality assurance audits to store security practices, planograms, and employee time keeping.
- Coach team members with effective customer engagement tactics to ensure customer satisfaction meeting service and sales goals
- Train, develop, and evaluate hourly employees.
- Supervise the store opening and closing to ensure risks are effectively mitigated
- Work with vendors to ensure efficient delivers and documentation.
Cashier
AutoZone
03.2019 - 03.2020
- Rung up purchases
- Processed and closed transactions using computerized Point of Sales machines
- Answered questions about products policies and services
- Handled customer service issues.
- Assisted with restocking merchandise.
Cashier
CVS Pharmacy
03.2015 - 11.2015
- Rung up purchases
- Processed and closed transactions using computerized Point of Sales machines
- Answered questions about products policies and services
- Handled customer service issues.
- Assisted with restocking merchandise.
Administrative Assistant
DC Summer Youth Program/Jones-Haywood School of Dance
06.2014 - 09.2014
- Primary phone coverage (first to answer all incoming calls)
- Prepare and mail all US/UPS/Fed Ex packages.
- Sort and distribute incoming mail
- Oversaw and maintain costume inventory
- Assist Office Manager with fundraising research
- Filing of materials in general files area
- Responding to telephone and written requests about various information regarding the school
Record Clerk
DC Summer Youth Program/Department Health Care Finance
06.2013 - 09.2014
- Enter data (indexing records) on record log and placing in box with sufficient speed and accuracy to perform assigned work.
- Re-box records into federal storage boxes and label box to federal regulations.
- Unload file cabinets and box/index records for on-site and off-site storage.
- Retrieve and move boxes to designate area for pick –up.
- Maintain and organize storage space.
- Prepare SRF-1 form (D.C Public Records Form) for transfer to federal storage (obtain accession numbers from Record Staff).
Cashier
Wendy
03.2011 - 11.2012
- Greeted customers entering establishment
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
- Placed customer ordered and reviewed for accuracy
- Received payment by cash, credit cards, or automatic debits
- Issued receipts, refunds, or change due to customers
Education
High School Diploma -
Roosevelt
Washington DcSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Operations management
- Schedule development
- Verbal and written communication
- Payroll processing
- Safety protocols
- Policy and procedure development
Timeline
Supervisor
American University
06.2024 - Current
Crew
Shake Shack
05.2024 - 11.2025
Assistant manager
Dollar Tree
09.2020 - 09.2022
Cashier
AutoZone
03.2019 - 03.2020
Operations Manager
CVS Pharmacy
11.2015 - 04.2024
Cashier
CVS Pharmacy
03.2015 - 11.2015
Administrative Assistant
DC Summer Youth Program/Jones-Haywood School of Dance
06.2014 - 09.2014
Record Clerk
DC Summer Youth Program/Department Health Care Finance
06.2013 - 09.2014
Cashier
Wendy
03.2011 - 11.2012
High School Diploma -
Roosevelt