Dymond Brooks-Turner
Southfield,MI
Summary
Experienced service oriented individual with strong phone and computer handling skills and ability to adapt to different personalities. Seeking a Customer Service position, coming with strong customer service knowledge and critical reasoning abilities to identify and assess clients need to achieve satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Registration Clerk
Corewell Health
08.2022 - Current
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Accurately inputted patient and insurance information into company's computer system using Epic.
Uber Driver
Uber
01.2019 - Current
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Arrived on time to customer appointments.
Customer Service Representative
Sharper Image (temporary)
11.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Managed around 100 calls daily.
Employment Verification Specialist
United Wholesale Mortgage
12.2020 - 04.2021
- Collected and analyzed information to verify the employment status of mortgage applicants.
- Managed over 110 Loan applicants daily
Receptionist
All Together Services
01.2018 - 03.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or fax.
- Received around 25-50 calls/emails daily.
Education
Associates Degree -
Oakland Community College
Royal Oak, MI05.2021
High School Diploma -
Wylie E. Groves High School
Beverly Hills, MI05.2016
Skills
- Data Entry
- Payment Collection
- Time Management and Scheduling
- Insurance Verification
- Written Communication
- Microsoft Office
- Customer Service
Timeline
Patient Registration Clerk
Corewell Health
08.2022 - Current
Customer Service Representative
Sharper Image (temporary)
11.2021 - 01.2022
Employment Verification Specialist
United Wholesale Mortgage
12.2020 - 04.2021
Uber Driver
Uber
01.2019 - Current
Receptionist
All Together Services
01.2018 - 03.2019
Associates Degree -
Oakland Community College
High School Diploma -
Wylie E. Groves High School
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