DYMOND GONZALES
Freeport,TX
Overview
4
4
years of professional experience
Work History
Transportation Coordinator
LeafLink
New York, NY
08.2021 - 07.2023
- Coordinate product shipments from point of origin to destination.
- Identify and troubleshoot logistical issues and delays in real-time, communicating issues internally and to customers.
- Resolve customer inquiries, serving as an essential liaison for them to final mile delivery while maintaining customer satisfaction.
- Analyzed data from past shipments to identify areas for improvement within the supply chain process.
- Ensured compliance with all relevant laws and regulations pertaining to transport operations.
- Compiled reports detailing performance metrics such as on-time pickups, transit times, and damages incurred during transit.
Customer Delivery Experience Associate
Capsule Pharmacy
New York, NY
08.2020 - 08.2021
- Triaged delivery related issues and resolutions, customer inquiries, and information updates.
- A subject matter expert in final mile logistics and customer support.
- Assisted logistics teams in new markets as they scale in management of order volume and geographic territory.
- Tested and support the development and implementation of new logistics protocols and procedures.
- Managed all communication with internal teams (Pharmacy Experience and Operations) and external stakeholders to ensure a seamless delivery experience.
Member Services Concierge
Jet Black
New York, NY
03.2019 - 03.2020
- Delivered 100% member satisfaction to a total of 1,000 customers Jet black holds by demonstrating a white glove service to our members.
- Interacted with multiple vendors, logistics providers, and couriers to communicate accurate delivery details and improve service guidance.
- Worked with managers to develop service improvement initiatives.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Collaborated in development of logistical procedures.
- Improved customer satisfaction by finding creative solutions to problems.
Education
Some College (No Degree) - Special Education Elementary Education
Western Governors University
High School Diploma -
Brazosport High School
Freeport, TXSkills
- Microsoft Office expertise
- Greenhouse
- Slack
- Onfleet
- Bringg
Timeline
Transportation Coordinator
LeafLink
08.2021 - 07.2023
Customer Delivery Experience Associate
Capsule Pharmacy
08.2020 - 08.2021
Member Services Concierge
Jet Black
03.2019 - 03.2020
Some College (No Degree) - Special Education Elementary Education
Western Governors University
High School Diploma -
Brazosport High School