Dymond Mitchell

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Liaised between clients and vendors and maintained effective lines of communication.
• Established administrative work procedures to track staff's daily tasks.
• Maintained inventory of office supplies and placed orders.

• Ensured accurate results by performing routine calibration of laboratory equipment and instruments.
• Operated industrial mixers to compound and blend chemicals.
• Documented information by maintaining daily logs and equipment record books.

• Performed tests on water and methanol samples.
• Ph, conductivity, gc, gpc, iron, density
• Maintained documentation on tests performed in lab.
• Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
• Inspected laboratory equipment to maintain good working condition for optimal results.
• Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.

• Managed restocking, cleaning and organizing of customer-facing and back-end areas.

• Prepared specimens for in-house testing and for transport to off-site to reference laboratories.

• Cleaned and prepared lab equipment for solutions, specimens and samples.

• Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals, and taking detailed health history.

• Prepared and packaged specimens for courier transport.

• Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed

health history.

• Input medical and insurance information into database for inclusion in patient records.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Centrifuged blood samples as outlined in clinical protocols.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.

• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Checked and verified photo identification prior to granting facility access.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Engaged clients in person and over phone to answer questions and address complaints.
• Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
• Exceeded sales targets by upselling products or services during routine customer interactions.