Dyna Williams
Reno,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
CVS Specialty Pharmacy
05.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Warehouse Provider
Sanofi Pasteur
08.2022 - 02.2023
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Associate Degree of Medical Assistant - Medical Assisting
Pima Medical Institute
Chula Vista, CA02.2004
Associate of Science - Biology
University of San Diego
San Diego, CA05.2000
Skills
- Microsoft Office Suite Proficiency
- Process Transactions
- Information Updates
- Customer Service
- Special Requests
- Making Announcements
- Ticket Changes
- Selling Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Agent
CVS Specialty Pharmacy
05.2023 - Current
Warehouse Provider
Sanofi Pasteur
08.2022 - 02.2023
Associate Degree of Medical Assistant - Medical Assisting
Pima Medical Institute
Associate of Science - Biology
University of San Diego
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