Dynasty Kindell
Tampa,FL
Summary
Proven leader and effective coach with extensive experience at McDonald's Restaurant, adept in customer service and employee training. Excelled in enhancing team performance and customer satisfaction through expert mentoring and strong leadership. Skilled in cash handling and fostering workplace safety, significantly contributing to a positive and productive work environment. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Name, Name and Name. Enthusiastic personality with a hands-on, creative style. Ready to apply Number years' experience to a challenging long-term position.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
03.2021 - Current
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Sales Associate
Adventure Island Christian Preschool
06.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Dental Hygiene
Hillsborough Community College
Tampa, FLChamberlain High School
Tampa, FLSkills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Workplace Safety
- Active Listening
- Coaching and Mentoring
- Team leadership and supervision
- Role Modeling
- Product Knowledge
- Coaching Techniques
- Task Delegation
- Technical knowledge
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Associate
Adventure Island Christian Preschool
06.2022 - 08.2022
Crew Trainer
McDonald's Restaurant
03.2021 - Current
Dental Hygiene
Hillsborough Community College
Chamberlain High School
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