D'yona McQuay
Summary
I am proficient in the use of computers and the Internet, including Data Entry, Microsoft Word and Photoshop. I have experience in customer service whilst helping the customer experience a satisfying checkout or fulfilled order process. I have experience in selling products, thus helping the company fulfill their goals to satisfy and secure their company assets. I was successful in creating digital fine art pieces for the poetry book “Can I Borrow Your Face?”, by means of InDesign for the company ‘Splash Motif Studio'. This allowed me to increase my digital art skills. Working at Sherise's Learning Tree, Carson's, Mariano's, Avon, Addus, DSW and Southtown Health Foods has improved my dexterity in customer service, interpersonal skills and resilience when faced with social challenges. Working at Amazon and United Airlines has helped me to push myself physically, improved my punctuality and improve work relations. My ramp-service position has allowed me to work closely with expensive machinery, helping me to pay attention to detail, my environment, and instructions given to me by my leaders. I am very honest and trustworthy, for the morals and values I live by helps me to be a patient and compassionate person. To contribute to workflow, I enjoy getting my work completed and be helpful to my coworkers.
Overview
24
24
years of professional experience
Work History
Ramp Agent
United Airlines
10.2022 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage, freight, mail and assisted crew and travelers with bags.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Graphic Designer/ Illustrator
Femmejolie Arts
10.2017 - Current
- Developed creative design for print materials, clothing and canvas prints.
- Create logos and artistic graphics for clients.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
Stower
Amazon
06.2022 - 10.2022
- Maintained clean and organized workspaces to uphold safety standards.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Separated damaged items from functional ones before placing on shelves.
- Sorted over 100 products into bins and bags according to type, weight and size.
Vegetable Washer
Southtown Health Foods
11.2021 - 09.2022
- Wash vegetables for juicing while also making sure work areas were cleaned.
- Juice for customers and answer herbal related questions.
- Stock and rearrange shelves of merchandise .
Cashier
DSW
08.2021 - 11.2021
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked with fellow co-workers to help keep store clean, fix shoe displays and keep waiting line down.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service
Colony Brands
10.2020 - 04.2021
- Help fulfill phone based orders.
- Accurately process credit based transactions.
- Exhibited excellent customer service to new and returning customers.
- Answered thorough questions presented at phone call.
Caregiver
Addus
05.2018 - Current
- Take care of the needs of the senior client.
- Help client with cleaning, grooming, daily tasks, transferring, laundry and cook meals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Daycare Assistant
Sherise's Learning Tree
06.2012 - 02.2021
- Clean, cook and supervise children in designated play areas and during naptime.
- Typed daycare documents and provide transportation
- Take and write down messages left by clients.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Cashier
Carson's
08.2017 - 01.2018
- Clean work areas and recover clothing.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Graphic Artist/Illustrator
Splash Motif Studio
02.2016 - 08.2017
- Created digital image files for use in digital and traditional printing methods.
- Used photoshop and Indesign to create images and layout of book design.
Sales Representative
Avon Products
07.2014 - 05.2015
- Received and processed orders for Avon customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Education
No Degree - Associate of Arts
Richard Daley College
No Degree - Graphic Design
Columbia College Chicago
Chicago, ILHigh School Diploma -
American School
Lansing, IL2015
Skills
- Loading and Unloading
- Sorting and Labeling
- Vehicle Operations
- Customer Service
- Dependable and Responsible
- Stacking and Staging
- Active Listening
- Order Fulfillment
- Logo Design
- Image Editing
Websites
References
Kenneth Anderson (773) 7096804
Shonda Brown (773) 440-1597
Stanley Vincent (312) 320-5440
Sherise Ammons (773) 580-0639
Katie Lou (312) 543-5492
Timeline
Ramp Agent
United Airlines
10.2022 - Current
Stower
Amazon
06.2022 - 10.2022
Vegetable Washer
Southtown Health Foods
11.2021 - 09.2022
Cashier
DSW
08.2021 - 11.2021
Customer Service
Colony Brands
10.2020 - 04.2021
Caregiver
Addus
05.2018 - Current
Graphic Designer/ Illustrator
Femmejolie Arts
10.2017 - Current
Cashier
Carson's
08.2017 - 01.2018
Graphic Artist/Illustrator
Splash Motif Studio
02.2016 - 08.2017
Sales Representative
Avon Products
07.2014 - 05.2015
Daycare Assistant
Sherise's Learning Tree
06.2012 - 02.2021
No Degree - Associate of Arts
Richard Daley College
No Degree - Graphic Design
Columbia College Chicago
High School Diploma -
American School