Dzenana Heldic
Burleson,TX
Summary
To obtain a career where I can use my organization skills and knowledge of people and cultures to help a company provide adequate care to clients. Dedicated customer service representative and assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Executive Assistant/HR Coordinator
DFW Senior Care Services
01.2022 - 01.2024
- Management
- Employee Relations
- Managed 45-50 employees at any given time
- Managed weekly, monthly and yearly.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
Executive Assisting
Bosna Clean
01.2015 - 01.2024
- Increased customer retention by 20%
- Accounting
- Sales
- Customer Service.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Assistant/Care Attendant
Visiting Angels
01.2014 - 01.2022
- Employee of the Month
- Management
- Appointment setting
- Medication Management.
Customer Service Specialist/Sales
Silver Leaf Resorts
01.2010 - 01.2012
- Appointment Scheduling
- Customer Service
- Timeshare Sales
- Top Producing Agent.
Education
Bachelor of Arts Anthropology
Arizona State University
Associate of Arts
Tarrant County College
01.2007
Skills
- Problem solving
- Computer Skills
- Leadership
- Knowledge of Cultures
- Fast Learner
- Customer Service Expert
- Schedule & calendar planning
- Office Management
- Customer Service-Oriented
- Administrative Support
- Strong Problem Solver
- Professional and mature
- Phone Etiquette
- Social media knowledge
Languages
Bosnian
Timeline
Executive Assistant/HR Coordinator
DFW Senior Care Services
01.2022 - 01.2024
Executive Assisting
Bosna Clean
01.2015 - 01.2024
Assistant/Care Attendant
Visiting Angels
01.2014 - 01.2022
Customer Service Specialist/Sales
Silver Leaf Resorts
01.2010 - 01.2012
Bachelor of Arts Anthropology
Arizona State University
Associate of Arts
Tarrant County College