DZENANA MULALIC
Louisville
Summary
Customer Service Representative with over 5 years of experience in managing high-volume calls and leading teams, demonstrating strong problem-solving skills and HIPAA compliance knowledge. Skilled in communication, conflict resolution, and creating efficient workplaces, with a commitment to excellence in customer service
Overview
10
10
years of professional experience
Work History
Teacher
Bluegrass Academy Childcare
07.2023 - Current
- Supported classroom activities and improved student engagement through flexible teaching methods. Adapted quickly to diverse educational needs, enhancing learning experiences across all ages. Collaborated with teachers to streamline lesson delivery, resulting in increased student participation.
Office Assistant
Stepping Stones
01.2021 - 07.2023
- Assisted in managing schedules, coordinating appointments, maintaining office supplies, and performing light bookkeeping. Known for strong
communication, paying close attention to detail and the ability to create a welcoming and efficient workplace.
Supervisor / Team Lead
Firstsource Solutions
02.2016 - 01.2021
- Performed reviews, ensuring compliance with HIPAA. Ensured team alignment through regular meetings and clear communications of updates, policy changes and goals.
Education
Associate of Science - Human Services
Indiana Wesleyan University
Marion, IN04-2028
High School Diploma -
Doss High School
Louisville05-2013
Skills
- Customer Service
- Communication
- Team Leadership
- Staff Development
- Conflict Resolution
- Problem Solving
- Microsoft Office
- Documentation
- HIPAA Compliance
- Relationship building
- Critical thinking
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Teacher
Bluegrass Academy Childcare
07.2023 - Current
Office Assistant
Stepping Stones
01.2021 - 07.2023
Supervisor / Team Lead
Firstsource Solutions
02.2016 - 01.2021
Associate of Science - Human Services
Indiana Wesleyan University
High School Diploma -
Doss High School