Dzenita Hrnjic
Glenview,United States
Summary
Seasoned professional with over five years of experience in customer service and office administration. Skilled in data entry, office operations, and consistently delivering exceptional customer satisfaction. Demonstrated success as an Office Manager at Sai Air Comfort and Senior Customer Service Representative at ConTech Leviton, with a strong ability to resolve client issues and implement effective operational strategies. Experienced in building strong client relationships and leading diverse teams to success. Seeking a role as an HR Assistant focused on data entry, where I can leverage my attention to detail and comprehensive skill set to drive outstanding results.
With a background in media and journalism and a master’s degree in media and communications, I bring a solid understanding of marketing and public relations. Passionate about continuous learning and embracing new challenges. Fluent in Bosnian, Croatian, Serbian, and Montenegrin, with English proficiency, and A2 proficiency in Turkish and Spanish.
Overview
10
10
years of professional experience
Work History
Office Manager
Sai Air Comfort
08.2023 - 07.2024
- Managed data entry tasks and office administration duties
- Ordered necessary equipment and followed up on payments
- Office administrator overseeing bill payments, collection of payments, marketing, customer service, providing estimates and quotes, scheduling, and managing the team
- Implement and maintain efficient filing systems for easy retrieval of important documents
- B2B and B2C
Senior Customer Service Representative
ConTech Leviton
09.2022 - 03.2023
- Assisted vendors with quotes and ensured accurate delivery of orders in the lightning systems market
- Facilitated communication between teams and team leaders to meet deadlines
- Managed cost calculations to ensure accurate pricing
Office Manager
Oasis Heating & Cooling
06.2020 - 03.2022
- Administer multiple day-to-day responsibilities, including greet visitors, identifying needs, and directing guest to appropriate department/individual
- Manage a busy multi-line phone system, while answering/routing calls and addressing/resolving customer inquiries
- Develop detail documents, such as memos, reports, and office presentations
- Plan and organize appropriate conference rooms to coordinate meetings as well as record minutes during meetings
- Perform various administrative tasks, including monitoring inventory, procuring office supplies and equipment, and printing, faxing, and copying document
- Hybrid
PR and Marketing Manager
American University in Bosnia and Herzegovina
10.2018 - 05.2019
- Proven success in managing business operations, administering budgets for PR and marketing, and implementing robust operational strategies to steer exceptional outcomes
- Adept at providing excellent customer and client service and ensuring maximum satisfaction with offered services to accelerate business growth
- Prudent in supervising and ensuring timely resolution of escalated client issues along with allocating appropriate resources across company
- Articulate communicator with strong interpersonal, problem solving, people management, leadership, and organizational skills
- PR within the organization and making sure company had good relationships with media and other organizations.
Reporter
N1 CNN's News Channel Affiliate for Western Balkans
01.2015 - 08.2018
- Reported significant occurrences and disseminated important news-related content to the public
- Conducted on-site investigations and interviews as well as researched through reports, internet, video archives to gather relevant information
- Provided excellent reporter services for N1, CNN's exclusive affiliate news channel
- Successfully delivered significant news ahead of deadlines by traveling to events in collaboration with reporting team
- Maintained and ensured a professional appearance, language, and manner throughout reports, while adhering to all journalism ethics
- Trained interns, wrote stories, did videos about life, politics etc
- Produced breaking news and morning show
Education
Master of Media and Communications - Mass Communication
International University Travnik
11.2018
Bachelor of Media and Communications - Mass Communication
International University in Travnik
Travnik05.2016
Skills
- Office Management
- Organizational Skills
- Office Administration
- Customer Service
Timeline
Office Manager
Sai Air Comfort
08.2023 - 07.2024
Senior Customer Service Representative
ConTech Leviton
09.2022 - 03.2023
Office Manager
Oasis Heating & Cooling
06.2020 - 03.2022
PR and Marketing Manager
American University in Bosnia and Herzegovina
10.2018 - 05.2019
Reporter
N1 CNN's News Channel Affiliate for Western Balkans
01.2015 - 08.2018
Master of Media and Communications - Mass Communication
International University Travnik
Bachelor of Media and Communications - Mass Communication
International University in Travnik
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