Summary
Overview
Work History
Education
Skills
References
Timeline
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Dzung Anh Trancao

Westminster,CA

Summary

Highly meticulous and adaptable professional with a proven track record in delivering exceptional customer service, managing clerical duties, and driving sales growth. A self-starter who thrives on setting and achieving goals, I am adept at working independently and possess a strong ability to collaborate effectively with teams. With extensive experience in diverse roles, I bring a versatile skill set and a passion for delivering results to any challenge I undertake.

Overview

12
12
years of professional experience

Work History

Debt Consultant

Americor
09.2023 - 05.2024
  • Worked closely with the client's budget to determine a suitable solution to their debt situation
  • Analyzed the effects of certain items shown on their credit report
  • Obeyed strict compliances and regulations enforced by the Federal Trade Commission.

Debt Consultant

Nations Credit Solutions
01.2023 - 06.2023
  • Explained important information to clients, helping each understand terms and processes
  • Educated clients on available products and services in the market, including different types of loans and related restrictions
  • Delivered fast and friendly service to handle questions and service complaints.

Loan Agent

LoanMe Inc
09.2018 - 04.2022
  • Requested credit reports, reference checks and information needed to evaluate loan applicants
  • Located information or reports needed by underwriters, assisting with approval or denial decisions
  • Verified, collected and updated information to maintain complete and accurate loan applications.

Underwriter

Carrington Mortgage
09.2013 - 12.2013
  • Verified rate locks against underwriting files with correct program eligibility requirements, credit scores and prepayment penalties
  • Determined appropriateness of approval or denial of mortgage loans based on identified risk profiles
  • Underwrote mortgage loans by following Freddie Mac and Fannie Mae guidelines.

Loan Agent

CashCall Inc
06.2012 - 06.2013
  • Compiled vital financial data on customer assets, salaries and employment statuses
  • Authorized or recommended applicant approval or denial
  • Maintained current knowledge of changing products and services to provide superior client care.

Education

Bachelor's Degree - Accounting

California State University
12.2012

Skills

  • Attention to detail
  • Multitasking
  • Written Communication
  • Analytical Thinking
  • Good Communication
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Problem-solving skills

References

REFERENCES Available Upon Request

Timeline

Debt Consultant

Americor
09.2023 - 05.2024

Debt Consultant

Nations Credit Solutions
01.2023 - 06.2023

Loan Agent

LoanMe Inc
09.2018 - 04.2022

Underwriter

Carrington Mortgage
09.2013 - 12.2013

Loan Agent

CashCall Inc
06.2012 - 06.2013

Bachelor's Degree - Accounting

California State University
Dzung Anh Trancao