E G
Oakland,CA
Summary
Dynamic professional with 13+ years of experience in business development and project management, seeking a role to enhance quality, performance, and customer satisfaction. Proven leader skilled in launching new business lines, maintaining strong B2B and B2C relationships, identifying opportunities, streamlining processes, and educating clients to boost referrals and productivity.
Overview
23
23
years of professional experience
Work History
Business Development
Elite Roofing & Waterproofing
03.2020 - Current
- Establish and implement financial strategy, including operational planning, capital management and operational duties
- Manage contract and vendor negotiations, P&L, accounts payable and accounts receivable
- Drive revenue through in person sales, cold calls, online service calls for residential and commercial customers
- Establishing and maintaining on-going client relationships to anticipate additional project requirements and resolve potential problems, participating in site visits/meetings
- Lead performance and sales management through technology tools including cloud based estimating systems
- Support recruiting, hiring, onboarding, and training of new roofing personnel
- Knowledge of City and State regulations of Residential and Commercial roofing and waterproofing
- Lead Safety Compliance for staff and knowledge of CAL OSHA regulations
Pediatric Nutrition Sales Representative II
Abbott Laboratories
03.2015 - 03.2020
- Budget management, planning and administrative skills discipline utilizing Salesforce tools
- Manage and Develop territory sales goals for existing and new product launches in Hospital, Pediatric offices and Clinics for Similac products for top district in the West Coast
- Hospital, Pediatric and OB-GYN Negotiations and contracting
- Conduct presentations related to products, clinical studies, protocols and other guidelines to Pediatric offices, Hospital nurses, Physicians and other required staff
- Understanding of hospital hierarchy such as NICU, Pediatrics, Nurseries, Pharmacies, PICU, Dieticians and other related departments
- Proven relationship-building skills with key decision makers and key opinion leaders, run specific targeted campaigns for Spanish Speaking population
- Participate in professional conventions, seminars and other educational events to support the achievement of business objectives
Engagement Advisor, California Life and Health Agent
Cigna
06.2014 - 03.2015
- Implemented benefits, open enrollment, health and wellness strategies in partnership with clients
- Developed and presented customer health benefit
- Supported organization growth and retention through strong business acumen
JMH Physician Liaison/Sr. Sales Representative
John Muir Health/MuirLab
04.2010 - 11.2013
- Sales to B2B, B2C and achieved a 30% Growth and 92% Retention, proposals, payments, and contract terms for largest sales territory in my department
- Developed and supported performance improvement initiatives and execute policy and procedures for patients, clients, and employees regarding HIPPA Rules and regulations, safety, infection control, diagnosis activities regarding lab and hospital practices
- Inspected and audited sites to support California State compliance regulations
- Consistently attended Quality Assurance meetings and interview clients to assess needs and establish rapport
- Ability to act as a liaison for 40 cities to conduct routine visits, provide assessments documentation and reporting, and sell multiple specialties including: skilled nursing, physician, and outreach hospital based programs
- Created and presented formal presentations, run meetings with key clientele
- Composed accurate client records of sales calls, proposals, and funnel stage
- Maintained accuracy in calculating figures and amounts such as; discounts, interest, commissions, proportions and percentages
Business Account Representative
John Muir Health/MuirLab
02.2007 - 04.2010
- Successful collection of $1.5 million+ per month in bad debt accounts and Contract negotiations, Compile financial analysis reports for entire Laboratory
- Train billing representatives regarding Medical, Medicare, PPO, HMO and Workman’s Comp procedures
- Built and maintained relationships with John Muir Hospital patients, physicians and skilled nursing clients
Data Access II and Data Access I
John Muir Health/MuirLab
02.2002 - 02.2007
- Provided customer service to associates from skilled nursing facilities, patient service centers and patients as needed
- Supported manager with employee training of accounts receivable and payable operations and expedited the learning curve for employees
- Processed claims including third party reimbursement for skilled nursing, physician and pathology, and workman’s comp accounts
Education
Master of Science - Organizational Development
UNIVERSITY OF SAN FRANCISCO
San Francisco, CA01.2015
Bachelor of Science - Interpersonal Communication
California State University, Eastbay
Hayward, CA01.2010
Skills
- Business Development
- Project Management
- Strategic Skills
- Analytical Skills
- Negotiating Skills
- Client & Customer Engagement
Technologysummary
MS Office (Word, Excel, PowerPoint)
- Adobe Acrobat
- CRM Systems (Sales Force,intro to EPIC)
Timeline
Business Development
Elite Roofing & Waterproofing
03.2020 - Current
Pediatric Nutrition Sales Representative II
Abbott Laboratories
03.2015 - 03.2020
Engagement Advisor, California Life and Health Agent
Cigna
06.2014 - 03.2015
JMH Physician Liaison/Sr. Sales Representative
John Muir Health/MuirLab
04.2010 - 11.2013
Business Account Representative
John Muir Health/MuirLab
02.2007 - 04.2010
Data Access II and Data Access I
John Muir Health/MuirLab
02.2002 - 02.2007
Bachelor of Science - Interpersonal Communication
California State University, Eastbay
Master of Science - Organizational Development
UNIVERSITY OF SAN FRANCISCO
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