Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keilin Castro Rojas

Fort Myers

Summary

I have demonstrated a consistent ability to exceed targets and drive success in dynamic, fast-paced environments. I combine strategic thinking with practical experience to deliver effective solutions and improve overall performance. I possess strong problem-solving skills, a commitment to continuous learning, and excellent communication abilities. I am prepared to engage with new challenges and contribute to achieving organizational goals with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Crown Roofing & Waterproofing
03.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced overall team productivity, delegating tasks strategically to capitalize on individual strengths.

Cashier

Tony's N.Y. Pizzeria
10.2021 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Lehigh Senior High School
901 Gunnery Rd N, Lehigh Acres
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Bilingual
  • Data collection

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Crown Roofing & Waterproofing
03.2024 - 05.2025

Cashier

Tony's N.Y. Pizzeria
10.2021 - 03.2024

High School Diploma -

Lehigh Senior High School

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Keilin Castro Rojas