Jesus Guevara
New York —, Bronx,New York
Summary
Diligent server/bartender with proficiency in large-scale casual dining establishments. Committed to maintain highest standards of customer service and safe food handling practices. Remain prevalent on menu items and consistently offer targeted recommendations to meet individual customer need. Knowledgeable mixologist with diverse menu of memorized drink recipes.
Overview
8
8
years of professional experience
Work History
Server/Main Bartender
St James Gate
03.2021 - 07.2023
- Opened and closed bar, including printing sales reports, setting up for next shift, preparing cash drawers, and taking inventory.
- Relayed guest comments or suggestions to manager on duty for further action.
- Handled multiple customer requests simultaneously while maintaining high level of customer service.
- Followed alcohol awareness procedures
- Communicated effectively with other team members to ensure bar ran smoothly.
- Identified and addressed business needs to ensure that bar was profitable and successful.
- Kept manager informed of guest feedback so that they could make necessary changes.
- Obtained necessary cash and supplies to open bar for the day.
- Stocked bar with drinks, garnishes, and other supplies.
- Conducted regular inventory counts to ensure that bar was properly stocked with drinks and supplies.
- Trained new bartenders on how to prepare drinks, promote products, garnish drinks, and follow sanitation procedures.
- Developed new signature cocktails to support bar's marketing brand and increase profits.
- Explained daily specials and promotions to customers to encourage them to order new drinks/food.
- Developed close relationships with customers by remembering their drink orders and preferences
- Maintained a clean and sanitary bar area, beer lockers, refrigeration and storage areas by following strict cleaning and sanitation procedures.
Server
The Molly Wee
04.2019 - 08.2020
- Built strong rapport with customers by being friendly, attentive, and knowledgeable about menu.
- Went above and beyond to ensure that customers had a positive dining experience. This included being friendly, attentive, and knowledgeable about menu.
- Helped customers make informed decisions about their food by providing detailed descriptions of menu items and flavors.
- Listened carefully to customers' orders and ensured that they were entered correctly into system.
- Communicated clearly with kitchen staff to ensure that orders were cooked correctly and delivered promptly.
- Handled customer complaints in timely and professional manner to maintain positive reputation for restaurant.
Server / Bartender
McGee's Pub
08.2015 - 03.2019
- Assessing bar customers’ needs and preferences and making recommendations
- Ability to work well within busy environment, both individually and as part of a team
- Check customers’ identification and confirm it meets legal drinking age
- Answered customers' questions, recommended items, and recorded order information.
- Responsible for keeping bar in clean state and complying with health and safety standards
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Restock and replenish bar inventory and supplies
- Ability and willingness to work late nights and weekends
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Emma Lazarus High School
New York, NY06.2014
Skills
- Attentive Service
- Recipe and Menu Memorization
- Fluent in Spanish and English
- Safe Serving Knowledge
- Hospitality Service Expertise
- Forecast Preparation
- Cash Register Operations
- Planning and Coordination
- Creative mixology
- Clear and effective communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server/Main Bartender
St James Gate
03.2021 - 07.2023
Server
The Molly Wee
04.2019 - 08.2020
Server / Bartender
McGee's Pub
08.2015 - 03.2019
High School Diploma -
Emma Lazarus High School
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