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Franklin Wilson
Administrative Assistant
Reston,VA
Summary
A highly talented, technology savvy, goal-oriented, and well-organized individual. Extremely accurate and organized with strong skills in scheduling, reception, organization, document preparation, and creating a warm welcoming environment for clients. Strives in fast-paced environment performing regular and recurring duties independently without supervision. Self-starter with excellent oral and written communication skills. Proven team player with the ability to work with people at all levels of a corporation.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Program Specialist
APEX Systems
Glen Allen, Virginia
05.2021 - Current
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Gathered and organized printed materials required for program participation.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Organized and managed program development from conception through successful execution.
Small Business Loan Processor
Small Business Administration/NT Concepts
Vienna, Virginia
04.2020 - 04.2021
- Provided oversight on Small Business Administration loan applications.
- Gathered all proper documentation to prove the legitimacy of the business applying for the loan.
- Oversaw the loan application and requests required documentation based on business type (i.e. LLC, Sole Proprietorship, Corp-C, Etc.).
- Ensured appropriate application of all bank and line of business policies and procedures, supporting and driving adherence to regulatory compliance requirements.
- Provided outstanding customer service to business bankers, branch managers, and business loan advocates daily.
- Ensured and maintain confidentiality of all communication and documentation.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Administrative Assistant III
Space Coast Credit Union
Melbourne, Florida
04.2019 - 04.2020
- Managed travel and expense reports for team members within the department
- Scheduled and coordinated appointments, meetings and travel arrangements for managers and supervisors
- Maintain and improve online databases of client accounts and external vendors, including updating information when necessary.
- Created and managed systems for following up with potential clients in an efficient and effective manner
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created detailed expense reports and requests for capital expenditures.
- Organized weekly staff meetings and logged minutes for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant II
Medical Data Systems
Melbourne, FL
12.2018 - 04.2019
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and collection data.
Front Desk Receptionist
Pohanka Acura
Chantilly, VA
05.2017 - 08.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Administrative Assistant II
Space Coast Credit Union
Melbourne, FL
04.2016 - 03.2017
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Managed Access databases converting complex data into easy-to-interpret data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Education
High School Diploma -
Osbourn High School
Manassas, VA 09.2008 - 05.2012
Skills
Financial document review
Processing procedures
Cultural Awareness
Interpersonal Communication
Planning and Coordination
Meeting minutes
Spreadsheet management
Conference planning
Report writing
Travel accommodations
Office management
Software
Microsoft Outlook
Google Calendar
Microsoft Excel
Sharepoint
Timeline
Program Specialist
APEX Systems
05.2021 - Current
Small Business Loan Processor
Small Business Administration/NT Concepts
04.2020 - 04.2021
Administrative Assistant III
Space Coast Credit Union
04.2019 - 04.2020
Administrative Assistant II
Medical Data Systems
12.2018 - 04.2019
Front Desk Receptionist
Pohanka Acura
05.2017 - 08.2018
Administrative Assistant II
Space Coast Credit Union
04.2016 - 03.2017
High School Diploma -
Osbourn High School
09.2008 - 05.2012