Micah Shugart
Rockford,IL
Summary
Accomplished finance professional with a proven track record at Prairie Community Bank, excelling in customer needs assessment and financial planning. Skilled in cash handling and investment strategies, I boosted customer satisfaction through innovative solutions. My expertise in branch operations and a customer-centric approach have significantly contributed to operational excellence and sustained growth.
Overview
6
6
years of professional experience
Work History
Universal Banker
Prairie Community Bank
03.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Bank Teller
Prairie Community Bank
01.2024 - 02.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Ecommerce Manager
Self Employed Web
01.2021 - 01.2022
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
Investment Facilitator(OPT)
Self Employed Web
01.2019 - 05.2021
- Developed specific financial goals and strategies for OPT Trading and its over 1000 users at one point
- Generated ~$200,000+ in user revenue
- Sold OPT Trading platform for a substantial ROI
Education
Bachelor Of Business Administration - Finance
Southeast Missouri State University
Cape Girardeau, MO01.2024
Skills
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
- Financial product knowledge
- Wire Transfers
- Financial Planning
- Investment strategies
Timeline
Universal Banker
Prairie Community Bank
03.2024 - Current
Bank Teller
Prairie Community Bank
01.2024 - 02.2024
Ecommerce Manager
Self Employed Web
01.2021 - 01.2022
Investment Facilitator(OPT)
Self Employed Web
01.2019 - 05.2021
Bachelor Of Business Administration - Finance
Southeast Missouri State University
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