Ontajah Kerr
Somerset,NJ
Summary
Experienced Human Service Specialist with 10+ years of experience providing exceptional customer service. Highly skilled in prioritizing and multitasking in fast-paced environments. Known for successfully handling escalated customer support issues and working collaboratively with teams to achieve personal and business goals. Analytical thinker with a result-oriented and resourceful approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Human Service Specialist 1
Somerset County Board of Social Services
Somerset, NJ
07.2019 - Current
- Ensures compliance with all applicable policies and procedures to maintain the confidentiality and security of client data.
- Maintain up-to-date knowledge of federal and state regulations governing social services programs and ensure compliance in all client interactions.
- Build strong relationships with community organizations and other service providers to maximize the support available to clients.
- Assist in the development and implementation of new programs and initiatives to improve client outcomes and service delivery
Branch Sales and Service Representative
PNC Bank
Bridgewater, NJ
01.2018 - 07.2019
- Develop and maintain a thorough understanding of the bank's products, services, and policies to effectively assist customers in their financial needs.
- Identify and capitalize on new business opportunities by prospecting potential customers and promoting the bank's products and services.
- Analyze customer data and conduct market research to identify potential customer segments and develop targeted marketing strategies.
Administrative Assistant
Kingdom Builders Contractors
Somerset, NJ
02.2015 - 12.2017
- Coordinate and plan company events and team-building activities to boost employee morale and engagement.
- Develop and maintain an organized filing system for all administrative documents.
- Assist in the creation and maintenance of employee training programs to improve skills and professional development.
- Assist in the development and implementation of employee training programs to enhance professional skills and performance.
Education
Associate of Science -
Raritan Valley Community College
OntajahBranchburg Township, NJ05.2022
Information Technology
William Paterson University of New Jersey
Wayne, NJSkills
- Experience working with VMWare Software and government systems
- In-person and Telephone Assessments
- Client Support and Assistance
- Typing speed of 75 WPM
- Front-End Skills: HTML, CSS
Timeline
Human Service Specialist 1
Somerset County Board of Social Services
07.2019 - Current
Branch Sales and Service Representative
PNC Bank
01.2018 - 07.2019
Administrative Assistant
Kingdom Builders Contractors
02.2015 - 12.2017
Associate of Science -
Raritan Valley Community College
Information Technology
William Paterson University of New Jersey
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