Ravi Kumar
Summary
Results oriented Technical Program Manager with 5 years of experience in Software Development and over 15 years in operations. Praised for managing and communicating effectively with a wide range of stakeholders on depth of programs including new tool launches, global org changes and driving the delivery of a rapidly growing product line.
Excellent aptitude for maintaining healthy environments for all teams.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Program Manager, Jira Align
Genesys
Lansing, MI
11.2022 - 03.2023
- Audited interdepartmental communications and implemented professional standards to increase opportunities for communication across all levels of the organization by 100%
- Created tactical relationships with teams to propel projects and attain and communicate results.
- Monitored progress on program implementation, documenting and communicating fulfillment of goals and ensuring the tracking and communication of risks and dependencies.
- Refined the interdepartmental engineering onboarding plan that is used to ramp up to 30FTE post internal programs allocations.
- Consulted with internal managers and executives to understand goals and objectives, liaising with product leaders to develop and implement program strategies.
- Verified contents of project deliverables met expectations, contributing to early warning detection, problem triage and execution of effective solutions.
- Created and led the roadmap for department quarterly planning activities to ensure clear objectives and deliverables were set for the upcoming quarter.
- Prioritized tasks and managed teams throughout multiple projects.
Program Manager, Statuspage
Atlassian
City, STATE
11.2021 - 11.2022
- Cultivated relationships with leadership teams across the Agile & DevOps and IT Solutions Organizations, as well as program partners to maintain program stability, support, alignment and overall direction.
- Work with Product, Engineering and Design leaders to provide regular updates across various levels of the organization.
- Liaise with Product leaders to ensure the team goals and strategy aligned with our customer needs as well as company and department goals.
- Closely monitored progress on program workstreams, risks, and dependencies to ensure timely implementation of mitigation strategies and reporting.
- Developed and maintained project budgets by forecasting costs, documenting, and reporting expenditures.
- Demonstrated leadership within my immediate product team by sharing experience and providing guidance of best practices.
- Worked collaboratively with internal teams to understand, support, and maintain team health.
Program Manager, Bitbucket Cloud
Atlassian
City, STATE
08.2020 - 12.2021
- Liaised with program sponsors and owners to develop and align on product objectives and measurable results.
- Managed, and monitored the successful migration of customer data from Bitbucket server to cloud.
- Planned and optimized all necessary ceremonies to connect program stakeholders across multiple efforts, leaders, triads and teams.
- Utilized various tools to track, monitor and provide asynchronous updates across the organization.
- Performed frequent team health reviews across the product teams to provide leadership with insights into the various team needs.
Software Engineer
Atlassian
City, STATE
06.2017 - 12.2020
- Implemented quality and on-time technical solutions to align with business requirements using HTML, CSS, JavaScript. React, Redux, AJAX and JSON.
- Utilized unit testing and other methods to enhance quality.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Collaborated to define, design and estimate time and resources for development initiatives.
- Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
- Documented technical specifications and project testing methods for future reference.
- Conducted full lifecycle software development from planning to deployment and maintenance.
Education
Bachelor of Science - Biology
The City College of New York
New York05.2010
Skills
- Change Management
- Program Execution
- Cost Management
- Project Management
- Work Planning and Prioritization
- Team Leadership
- Verbal and Written Communication
- Teamwork and Collaboration
- Goal Setting
- Managing Operations and Efficiency
- Documentation and Reporting
- Scrum Master
- Scaled Agile
- Risk & Dependency Management
Certification
- Leading SAFe Framework - 2022
- Scrum Master Certification - 2020
- Software Development - 2017
Timeline
Program Manager, Jira Align
Genesys
11.2022 - 03.2023
Program Manager, Statuspage
Atlassian
11.2021 - 11.2022
Program Manager, Bitbucket Cloud
Atlassian
08.2020 - 12.2021
Software Engineer
Atlassian
06.2017 - 12.2020
Bachelor of Science - Biology
The City College of New York